topic Re: HDMI not working since update KD-49XD8077 in Android TV

HDMI not working since update KD-49XD8077

gorhowle — Sun, 15 Apr 2018 12:59:33 GMT

I run all my devices through my amp and never had an issue. It had an update yesterday and today I get audio via the amp and there is an icon showing there is a device connected to the hdmi input but still get a no signal error. Any ideas? Ive tried a restart of the TV. This is the second big issue ive had with Android TV. I wasnt aware there was an option to turn off updates until today. Is there any way to roll back to a previous version? Any pointers would be appreciated

Re: HDMI not working since update KD-49XD8077

Sean_Mc — Mon, 16 Apr 2018 11:11:21 GMT

Hi there,

Sorry to hear you're having HDMI connectivity potential issues. I would recommend trying the following steps here to see if this resolves the problem.

Let me know how you get on.

Cheers,

Sean Mc

Re: HDMI not working since update KD-49XD8077

gorhowle — Mon, 16 Apr 2018 14:09:09 GMT

I got it working again. It was the deleting system storage that seemed to do it. Thinking back, it seemed to be the irritating "samba interactive" that stopped it working. I removed my google account too and turned off auto updates. It works so im leaving it there! I think this will be my last Sony TV. I have been using Sony TVs for 30 years but during the past 5 ive had issues with all of them. Luckily they were in warantee but Sony Tvs used to be so reliable. Thanks for the pointers. I will report back if the problem rears its ugly head again

Re: HDMI not working since update KD-49XD8077

Sean_Mc — Tue, 17 Apr 2018 09:11:20 GMT

Great to hear the problem has been resolved and thanks for letting me know.

Best wishes,

Sean Mc