topic Re: KDL-43W805C - Google Play Store Empty? in Android TV

KDL-43W805C - Google Play Store Empty?

pantalej — Sun, 13 Dec 2015 16:15:44 GMT

Hello all,

I have a problem with the Google Play Store. When I open the application its Home screen flickers with what is supposed to be shown, you know... apps and such, and then it goes empty - there is nothing shown. As seen here:

Anyone have the same problem? Or better yet a solution?

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Sun, 13 Dec 2015 17:04:15 GMT

Hi there

Can you please check the following

Ensure the TV is connected to your home network and can access the internet (goto Help > View Network status > check connection)
Ensure you have signed into an active google account (goto Setting, under personal section you should see a google icon with your email address)

Cheers

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Sun, 13 Dec 2015 18:59:25 GMT

Both are OK

1. I have internet connection (IPv4 and IPv6)

2. I have active google account

Also, I forgot to mention that My Apps is empty but Games have the apps shown.

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Sun, 13 Dec 2015 19:06:48 GMT

Ok. For some reason the tv is not happy about something. Not come across this issue so far, so i can only make suggestions.

As the TV is setup on the network, can you please try a reboot. Press and hold the power button on the remote control for 6 to 10 seconds, this should force a restart.

Failing that, if that doesnt work, is to factory reset the tv. Which means setting it up again, so do the reboot first.

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Sun, 13 Dec 2015 19:48:30 GMT

The restart doesn't do the job.

The issue was present before the December 8 update and just after the update it worked once and then was present again.

I suspect something with the acceptence of the user agreement but I don't want to do factory reset for the moment.

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Sun, 13 Dec 2015 19:54:24 GMT

Hmm, i guess if you didnt accept the agreement, then you will need to.

Try:

Press help on remote and goto privacy settings at the bottom and select 'i agree'
Try removing google account in the tv setting and then re-adding.

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Mon, 14 Dec 2015 06:14:05 GMT

Well, I did accept the agreement, but it showed twice - no matter that I have accepted it the first time.

On this round of suggestions...

1. Accepted again privacy settings - No effect

2. Removed my google account and then re-added it - it had quite the effect, now starting Google Play Store just gives "Server error" and a Retry button... and that's it.

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Mon, 14 Dec 2015 09:59:03 GMT

OK, after factory reset the Play Store starts and works before restart. After TV restart again it does not show Home or My Apps screens. And now after factory reset in Settings > +Add Account is also empty and I can't add SEN account.

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Wed, 16 Dec 2015 23:09:24 GMT

Hi there

Sorry for the delay in responding. I have no other suggestions, so i have escalated your issue to Sony Support and have advised them of the troubleshooting steps you have done thus far. Someone should be contacting you. Let me know how you get on.

Cheers

Re: KDL-43W805C - Google Play Store Empty?

casper501 — Wed, 06 Jan 2016 12:36:29 GMT

I have the same fault on my tv..This has only happened after my tv updated to the wrong firmware..It updated from EU to American

Hope this helps you

Re: KDL-43W805C - Google Play Store Empty?

silverhoe1968 — Wed, 06 Jan 2016 13:41:44 GMT

I also have exactly the same issue for my KD-49X8005C.

Re: KDL-43W805C - Google Play Store Empty?

Dione7624 — Wed, 06 Jan 2016 15:43:41 GMT

same isues here, for about 3 weeks now...

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Wed, 06 Jan 2016 15:58:50 GMT

Hi all

This problem was escalated to Sony Support for the original poster. I have just asked Sony if this was resolved for him, and if so what is the fix. When i get a response ill post back.

Cheers

PS: Can i assume you are all on the latest firmware (PKG2.645.0052EUA for UK) and have done a factory reset?

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Wed, 06 Jan 2016 17:45:42 GMT

Well, Sony support contacted me and I have send them to this thread for details about the issue + I've added the essential part that Google Play is not working well.
That was 21st of December 2015 - I've so far received nothing as a response from them.
Also my TV is EU model and the firmware that is on it is definitely EU. My current firmware is the latest available from Sony - v3.155 (from here [Bulgarian Language]).

@Anonymous Do you need the Case ID assigned for that check?

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Wed, 06 Jan 2016 17:49:30 GMT

@pantalej - hmm, i can only guess that the Xmas/New Year is the delay in your case. I dont need your case id as ive found the original escalation. Either way, ill chase this up for you and the others too.

Cheers

Re: KDL-43W805C - Google Play Store Empty?

alexw85 — Sun, 10 Jan 2016 07:47:36 GMT

I have the same problem with a kdl 50w808c. Eu tv with eu firmware v3.155. Google store îs now showing only games , nothing în my apps or sometimes server error

Please help

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Mon, 11 Jan 2016 03:10:36 GMT

Hi all

This problem is currently under investigation by Sony. I have added it to the existing bugs and issues list.

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2089584#M39405

Cheers

Re: KDL-43W805C - Google Play Store Empty?

Anonymous — Mon, 18 Jan 2016 15:02:15 GMT

@pantalej @alexw85 @Dione7624@silverhoe1968 @casper501

Hello all

Sony are still investigating this issue, but they would like some more information:

What firmware version are you currently on
What version is the 'Google Play Store' app - see pic below.

Cheers

Re: KDL-43W805C - Google Play Store Empty?

alexw85 — Mon, 18 Jan 2016 17:02:10 GMT

Re: KDL-43W805C - Google Play Store Empty?

pantalej — Mon, 18 Jan 2016 17:43:04 GMT

What firmware version are you currently on - v3.155
What version is the 'Google Play Store' app - see pic below - 6.0.2-leanback