topic Re: KD65AF8 Picture colour changes watching Netflix in Android TV

KD65AF8 Picture colour changes watching Netflix

dat789bb — Fri, 21 Jun 2019 15:40:42 GMT

Hi! I have recently purchased this magnificent grand OLED TV and have been enjoying for the past 2 weeks. When watching Netflix (mainly) I noticed from time to time the colour changes to what looks like Sepia-ish or tri-tone colours. I had no idea what to do at first and definitely certain it is not a Netflix setting issue.

After fiddling with the remote control: Action Menu > Picture

I found that all I had to do was to just to exit the "Action Menu > Picture" menu by clicking "Back". A few seconds later, it will switch back to normal colours. I have not done any changes to anything doing this. Really strange!

Is this something that can be fixed?

See video here: https://youtu.be/KfidNDTe3Ec

Re: KD65AF8 Picture colour changes watching Netflix

EdwinaU — Sun, 23 Jun 2019 09:38:28 GMT

Hi there,

Welcome to the community.

We'll check this and get back to you as soon as we can.

Maybe some of our members will have some tips about this too.

Best wishes,

Re: KD65AF8 Picture colour changes watching Netflix

dat789bb — Sun, 23 Jun 2019 20:53:14 GMT

Alright. I am earnestly looking forward to some responses.

Re: KD65AF8 Picture colour changes watching Netflix

Win_88 — Mon, 24 Jun 2019 13:50:27 GMT

Hi dat789bb,

When you say the colours change when you watch Netflix, are you referring to the colour of the program you're watching or the colours of the menus?

Does this happen when watching HDR content only?

Thanks,

Win_88

Re: KD65AF8 Picture colour changes watching Netflix

Beeper85 — Mon, 24 Jun 2019 14:03:50 GMT

Do you notice this when watching something in Dolby Vision?

Ben

Re: KD65AF8 Picture colour changes watching Netflix

SPBonzo — Tue, 25 Jun 2019 09:42:19 GMT

I've owned a Sony KD43XG8305 for a few weeks now and noticed the same whilst watching Netflix. See below where the image changed from the scene on the left to that on the right within seconds...
But, the same issue as present on my Samsung TV and using Netflix on my PC. I brought this up with Netflix who have yet to respond.

Re: KD65AF8 Picture colour changes watching Netflix

Win_88 — Tue, 25 Jun 2019 10:18:25 GMT

Hi there,

This is perfectly normal when watch HDR content as it requires changing the colour profile of the screen to enhance the content you're watching (which it does), but the menus and other elements that aren't optimized for this colour profile will look strange (since they don't change accordingly to compensate for this effect).

I hope that makes sense

Win_88

Re: KD65AF8 Picture colour changes watching Netflix

dat789bb — Sun, 30 Jun 2019 21:08:16 GMT

Hi win_88

I am not really technical savvy when it comes to TV so please forgive me if I don't make any sense here. If you can still access the YouTube link I have included in my first post, that Netflix program is the "What If" series. I don't really know what you mean by the colour of the program or the colours of the menu.

All I know is when watching everything seems normal until it suddenly switches to a tri-tone colour.

If I quit the TV program and switch to watch another program, it will play normally. This simple test, in a way, tells me the problem is not of Netflix. But as soon as I swtich it back to continue watching "What If" the tri-tone colours remain.

The only way I found to interrupt the tri-tone colours was to access the TV's menu via "Action Menu" on the remote, as described in my first post.

Re: KD65AF8 Picture colour changes watching Netflix

PhilW123 — Sun, 28 Feb 2021 21:42:59 GMT

Did this ever get resolved? My tv has started doing something similar?

Re: KD65AF8 Picture colour changes watching Netflix

HannahEd01 — Tue, 02 Mar 2021 15:40:08 GMT

Hi PhilW123 , what model do you have? does the issue happen on HDR content only? Did you check the pics in the thread? is it the same?

Re: KD65AF8 Picture colour changes watching Netflix

olioconnor — Sun, 31 Oct 2021 18:55:28 GMT

Hello,

I’ve been experiencing this for a few weeks on a KD55A1.

It’s almost as if a colour profile is constantly changing and flicking from one to another during a stream. This can happen with scene changes, but equally it will happen during a single scene/camera angle.

It will flicker from a warm hue to something much cooler.

It happens with multiple streaming services, including Netflix and Disney+. I don’t think I’ve ever witnessed it happen when playing PS5.

Does anyone have any ideas?!

Thanks in advance.

Re: KD65AF8 Picture colour changes watching Netflix

osmaqso — Fri, 12 Nov 2021 20:30:51 GMT

Hi,

Did anyone find a solution to this?

Happens on my oled Sony Tv when viewing HDR content on Netflix and Disney+. Constantly switching between tones. It’s a little irritating.

Re: KD65AF8 Picture colour changes watching Netflix

the_big — Wed, 08 Dec 2021 07:19:19 GMT

Over the past couple of weeks I too have been the exact same issues as Olioconnor described, with my KD55A1

Re: KD65AF8 Picture colour changes watching Netflix

Piscie — Tue, 14 Dec 2021 15:30:39 GMT

Hey @ the_big, make sure your TV software is up to date. You can also try clearing Netflix's cached data ( Home - Settings - Apps - Netflix - Clear Cache & Data )

-Piscie

Re: KD65AF8 Picture colour changes watching Netflix

the_big — Tue, 14 Dec 2021 15:34:20 GMT

The software is automatically updated by the TV but on this occasion I manually checked. In addition, this issue, for me at least, happens mostly in Disney +.

So far Netflix behaves as does Amazon Prime

Re: KD65AF8 Picture colour changes watching Netflix

the_big — Tue, 14 Dec 2021 17:45:36 GMT

@Piscie I tried your suggestion of clearing the data and cache with Disney + and it worked.

Thanks for the help!

Re: KD65AF8 Picture colour changes watching Netflix

Newfish — Sat, 29 Jan 2022 22:21:32 GMT

Hello,

Does anyone have a solution to this. I've tried the cache clear and it hasn't fully worked.

In addition to other people's comments I can add that mine does it when flicking between CGI imagary and none CGI. But it happened for the last 20 minutes of Avengers Infinity War. And has continued for Endgame. Watching on Disney+

Re: KD65AF8 Picture colour changes watching Netflix

Newfish — Sun, 30 Jan 2022 23:18:45 GMT

So I may actually have a solution to this even though it only happened yesterday. Poor internet! I double checked and for 4k/IMAX Enhanced stuff a speed of 50+Meg is recommended. Are all of you using WiFi? Or hardwired? What's your broadband speed?

Re: KD65AF8 Picture colour changes watching Netflix

stormyuk — Tue, 01 Feb 2022 10:29:16 GMT

I don't think these colour changes are an internet issue. I am hardwired on a 300Mbps fibre to the home connection.

I get the same issue on my XG9005 when watching Netflix Dolby Vision. It only does it with Dolby Vision as though the metadata is getting messed up or something.

https://community.sony.co.uk/t5/android-tv/netflix-dolby-vision-brightness-keeps-chaning-is-there-a-setting/m-p/3837684#M57286

Is another thread about it. I can fix it temporarily by doing a hard reboot of the TV but, it comes back randomly.

I'll try clearing the cache not sure if I tried that.

Re: KD65AF8 Picture colour changes watching Netflix

mapupil37 — Mon, 21 Mar 2022 20:03:13 GMT

This is a bug in the TV software that Sony can't be bothered to fix. Has been happening to me for about a year now. The only thing that fixes it is a hard reset. Some of the ideas posted here like clearing caches and resetting to factory settings are obviously nonsense and infuriating. Sony need to fix it and nonsense suggestions are just a distraction from that fact. There is a bug in the TV (or Android OS) handling of dolby vision colour profiles (and the way they interact with apps) that Sony just need to own up to and fix.