topic Re: My Sony Bravia will not open my Amazon Prime app. in Android TV

My Sony Bravia will not open my Amazon Prime app.

kzmtfarm — Fri, 02 Aug 2019 21:56:44 GMT

Up until Wednesday evening my Amazon Prime app worked perfectly but now when I select the app the screen is just dark. My other apps are working perfectly. Can you help.

Also I selected solution on the messages from November but I never saw an actual solution or means to cure the problem.

Please help.

Re: My Sony Bravia will not open my Amazon Prime app.

EdwinaU — Sun, 04 Aug 2019 18:53:58 GMT

Hi there,

Welcome to the community.

Can you tell us the model number of your TV so that we can look into this for you?

Thanks,

Re: My Sony Bravia will not open my Amazon Prime app.

kzmtfarm — Sun, 04 Aug 2019 23:17:12 GMT

The TV is a XBR-55X900F.

Thanks, Don

Re: My Sony Bravia will not open my Amazon Prime app.

kzmtfarm — Sun, 04 Aug 2019 23:19:04 GMT

The model is an XBR-55X900F. Thank you.

Re: My Sony Bravia will not open my Amazon Prime app.

Sean_Mc — Mon, 05 Aug 2019 09:57:22 GMT

Hi Don,

Have you checked if your TV has been updated to the latest firmware?

Best wishes,

Sean Mc