topic Prime Video - Cannot find 4k/HDR content category (KD-43XG809G) in Android TV

Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

william1505 — Mon, 22 Jun 2020 17:41:00 GMT

I can't find the 4k category. I scroll and scroll and there's no sign of it.

I believe my TV has the latest firmware and Prime Video Version is V5.2.13.

Rif.: Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

rooobb — Tue, 23 Jun 2020 11:09:01 GMT

There is not such a category in Prime, but your first contact should be them not Sony community...

Nonetheless have a look at specific Prime's own produced series to have the possibility to see something in 4k (i.e. Jack Ryan that is available also in Dolby Vision even if your tv does not support it)

Rif.: Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

william1505 — Tue, 23 Jun 2020 11:45:48 GMT

@rooobb I thought there was as other Sony TV Amazon Prime Video had it when they scrolled down theirs but not mine.

Rif.: Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

rooobb — Tue, 23 Jun 2020 12:03:47 GMT

The catalogue is managed by the server , it is not related to the app version. Historically, unlike netflix, there was never a dedicated 4k section nor a select option for it

Rif.: Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

william1505 — Tue, 23 Jun 2020 12:12:09 GMT

According to this old post on a different model there was a 4k section, so wouldn't it be one now on a newer model and new app?

https://community.sony.co.uk/t5/android-tv/55xe9305-prime-video-no-4k-options/m-p/2454359#M27307

Rif.: Prime Video - Cannot find 4k/HDR content category (KD-43XG809G)

rooobb — Tue, 23 Jun 2020 12:13:39 GMT

AS I wrote the catalogue is managed by Amazon, sometime they may decide to have it and other not.