topic Re: Isses with movies freezing and crashing on my A85L in Android TV

Isses with movies freezing and crashing on my A85L

ejrust79 — Sun, 08 Feb 2026 09:17:39 GMT

1. Movies from my library with freeze during playback and screen goes black. I then have to go back to the home screen and resume playing the movie again.

2. The picture randomly freezes for a few seconds while the audio continues, the picture then catches up again with the audio a few seconds later.

3. Some animated movies are constantly stuttering and are basically unwatchable.

4. If you fast forward or rewind a movie the picture will often freeze up for a few seconds when I resume play.

5. Movies with Dolby Vision available are not recognised, so instead of the 3 Dolby Vision picture options, only the regular picture options are available, like Standard / Cinema etc.

Has anyone else experienced similar issues with this TV?

I have carried out endless troubleshooting to try and fix these issues.

If I watch movies from Amazon Prime, SKY NOW or Apple TV - all these apps work absolutely perfectly.

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Sun, 08 Feb 2026 09:19:54 GMT

Correction, it should say A95L

Re: Isses with movies freezing and crashing on my A85L

rooobb — Mon, 09 Feb 2026 06:37:25 GMT

How do you access your library:via usb or lan? Which encoder did you use to copy your Blu-rays?

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Mon, 09 Feb 2026 10:24:56 GMT

Thanks for responding. Im streaming my movies from the Library tab from the Google TV interface directly on the TV.

Re: Isses with movies freezing and crashing on my A85L

rooobb — Mon, 09 Feb 2026 12:00:40 GMT

I do not have a Google TV comparable to your, but in any case where are stored your actual movie files? Sorry but I do not understand if the problem is with your own file or accessing the same movie via "library"rather than let say Prime video...

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Mon, 09 Feb 2026 12:09:32 GMT

The movies are all streamed from the library tab in google tv

Re: Isses with movies freezing and crashing on my A85L

rooobb — Mon, 09 Feb 2026 12:33:14 GMT

Yes sorry but I cannot understand from where do they come from... may you post a picture of the library you see and the details shown when you select one for playing... Maybe it can help me help you

AFAIK library should show movies you bought from Google TV, but I can be wrong

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Mon, 09 Feb 2026 13:11:26 GMT

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Mon, 09 Feb 2026 17:26:25 GMT

This is what heppens when the movie freezes and the screen goes black 2 hours and 5 mins into the movie

Re: Isses with movies freezing and crashing on my A85L

rooobb — Mon, 09 Feb 2026 20:05:56 GMT

I cannot find a way to answer without raising an error from the community…

try playing the same movies via YouTube they should be available in your account

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Mon, 09 Feb 2026 20:19:36 GMT

Yes my movies are available on YouTube, and YouTube is a bit better but even on YouTube sometimes movies crash.

Re: Isses with movies freezing and crashing on my A85L

rooobb — Tue, 10 Feb 2026 07:14:17 GMT

YouTube can show easily all the network performance and bandwidth required by each movie. Let’s check that you don’t have a network problem

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Tue, 10 Feb 2026 08:02:50 GMT

I have a 1Gbps fibre Internet and my TV connects to the router on the 5ghz signal.

I haven't tested with a wired connection but the apps i mentioned that work fine use WiFi without any issues

Re: Isses with movies freezing and crashing on my A85L

rooobb — Tue, 10 Feb 2026 09:14:10 GMT

If also YouTube statistics for nerd display that you don’t have network issues the only option you have is rising a claim to google tv. These are google movies on google apps

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Tue, 10 Feb 2026 09:32:54 GMT

Ok is this more a Google TV issue or a Sony firmware issue?

I guess if it was Sony issue other apps would have same issue?

Re: Isses with movies freezing and crashing on my A85L

rooobb — Tue, 10 Feb 2026 11:20:51 GMT

IMHO it is more a Google issue, since it's their catalogue, on their apps and their operating system. It's up to them to verify if your specific issue is due to some specific issue with Sony OEM and/or the underlying Mediatek SOC/Sony video processing.

For sure they will ask if you have the latest version of apps and Sony Firmware (but I'm sure it is the first check you did)

PS ...and BTW you are paying Google for the service.....so they should guarantee that you can enjoy what you paid for

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Tue, 10 Feb 2026 13:00:18 GMT

I don't pay a subscription service to google i just pay for content.

I also have another Sony smart tv the A90k which has the same version Google OS and streaming app, but different Sony firmware and this TV works perfectly for everything.

So could that suggest the issue might be Sony firmware as well.

I think Google will blame Sony, and Sony will blame Google

Re: Isses with movies freezing and crashing on my A85L

ejrust79 — Tue, 17 Feb 2026 22:27:05 GMT

I have been contact with Google support. They said they are aware of this issue and their engineering team are working on a fix but with no eta.