topic Re: Failed to install the update in M Series

'Xperia Companion' Xperia M4 Aqua Update Problem

Lost81 — Wed, 20 Jul 2016 23:26:58 GMT

Initial error

An error occurred while preparing to update your device. No changes were made on your device.
Please try again later. If the problem persists, contact Sony support.

Error code: uestartnomoreports
L_2384

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Uliwooly — Wed, 20 Jul 2016 23:29:03 GMT

@kemal81

could you test with a different cable and/or usb port?

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Lost81 — Wed, 20 Jul 2016 23:36:12 GMT

I did not try them all.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

CameronT — Thu, 21 Jul 2016 00:16:30 GMT

Hi @kemal81,

Welcome to the community.

If Xperia companion is not working correctly there are a few steps that you can try to resolve this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

Make sure that you have a working Internet access. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If that is a problem, please check cable, router or the Internet service provider etc.
Check your firewall and make sure that Sony Ericsson Update Engine and Xperia Companion are allowed to access the Internet. For instructions, refer to the user guide for the firewall.
Check your proxy settings. If you are trying to update your device when connected to a corporate network, you might be using a proxy. Contact your network administrator for further assistance.
Check that Java is up to date on your computer. https://java.com/en/download/
Restart the computer and try again.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Lost81 — Thu, 21 Jul 2016 11:25:47 GMT

problem solved. Error code: ueınstallermd5check and Error code: uestartnomoreports

L_2384 error. Make sure the latest version of Java installed on your computer. xperia companion Windows 8 works as an administrator in compatibility mode. Establish a connection to open the program to download Android ™ 6.0 marshmallows.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

CameronT — Fri, 22 Jul 2016 01:22:12 GMT

@kemal81,

So is it working now?

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

ajitsarwade — Fri, 22 Jul 2016 12:43:07 GMT

How i am gonna get rid from "UELoginNetworkError .nnn.. nnnnn_1210_0" this problem that i am facing during update several times??

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Lost81 — Fri, 22 Jul 2016 16:32:52 GMT

yes no problem.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Lost81 — Fri, 22 Jul 2016 17:08:14 GMT

Xperia Companion is running Windows 8 compatible.When the computer from Windows 8 compatibility mode Xperia Companion downlYou can update the tablet. I have not tried it in windows 7. I've tried Windows 10 did. In Windows 10 you say Xperia Companion program I right-click compatibility fix the problem. the problem

M4 Aqua Marshmallow Update

Tharena — Sun, 31 Jul 2016 14:45:17 GMT

Getting Error Error code: UEStartNoMorePorts# L_2384

Found and followed all recommendations at : http://talk.sonymobile.com/t5/Xperia-M4-Aqua/Xperia-Companion-Xperia-M4-Aqua-Update-Problem/m-p/1145105/highlight/true#M7803

Internet Access is fine.

Firewall double checked and all necessary items are listed as accessing.

Switched the experia software to run in Windows 8 compatibility mode, and as Admin.

Not using a proxy, but have set the Experia software to automatically detect proxy settings itself.
Only have the most up to date version of Java installed. (currently Version 8 Update 101 64b)
Restarted both after uninstalling ALL java versions and after installing most recent java version.

Still cannot update. Also have fresh restarted the phone.

Any further recommendations?

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Genesis46 — Sun, 31 Jul 2016 16:43:54 GMT

Hi,

try to uninstall your Sony Mobile Update Engine. It works for me.

Go to "Program and Features",

Uninstall :

1. Sony Mobile Update Engine

2. Xperia Companion

Then fresh install the Xperia Companion.

Hope it works for you!

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Tharena — Mon, 01 Aug 2016 01:51:25 GMT

Same failure. Uninstalled, restarted both phone and PC, reinstalled companion, checked firewall to make sure they were still punching through, checked to make sure running compatibility and admin for the xperia companion. Same error just under 1/4 through progress bar (where it stalls for several minutes before throwing the error).

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Genesis46 — Mon, 01 Aug 2016 14:16:27 GMT

Did you uninstalled both, Sony Mobile Update Engine and Xperia Companion? If yes, then I have no idea how to solve your problems. All I did was uninstall those 2 softwares and run the Xperia Companion normally. I did not need to run with compatibility settings to make it works. Good luck for you!!

*You might want to check the log file, who knows it will give you some idea on what's wrong. It's located in

C:\Users\[YourUserName]\Sony\Xperia Companion\logs\

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Tharena — Mon, 01 Aug 2016 15:39:37 GMT

Yes, I uninstalled both. Matter of fact, when I went to uninstall the Sony, the experia uninstall had already uninstalled it and my pc yelled at me for trying to uninstall something that was uninstalled.

Also, no such log file under any of the usernames on my pc. No Sony folder, nevermind a log file, under any user. EDIT: It is, however, under c: \ Documents > Sony > Xperia Companion

Perhaps this is because it never makes it past the download segment? Where is the update attempting to download to? Temp files?

104073ms: UListener started on port : 61491
104073ms: UEsession: Local listener started on port 61491
104073ms: UEsession: runStartLocalListener completed successfully
104323ms: UEsession: Starting UE...
104336ms: UEsession: Running UE from "C:\Program Files (x86)\Sony Mobile\Update Engine\Sony Mobile Update Engine.exe" on port 58088
104336ms: UEsession: UE server =
104336ms: UEsession: UE customization =
104336ms: UEsession: Clearing UE ini

104655ms: UEsession: UE started
104655ms: UEsession: runStartUE completed successfully, process = ef0
104655ms: UIState: UI deviceupdate updated to preloading
104906ms: UEsession: ERROR runSendSmartPing UE process has exited with -4, aborting
104906ms: UEsession: runSendSmartPing failed to send on attempt 0, will retry
109217ms: HttpGet: HttpSendRequestA failed with 12029

109217ms: UEsession: ERROR sendSmartPing sending ping, action res = -1, size = 0
109217ms: UEsession: runSendSmartPing sendSmartPing to localhost:58088 failed
109217ms: UEsession: runSendSmartPing failed to send on attempt 1, will retry
113686ms: HttpGet: HttpSendRequestA failed with 12029

It then proceeds to reattempt this (last 3 lines) 10 times before just dying, then picks a new port number seemingly at random (not 58088). And again x10 new port number, and again and again. But never that initial port that it opened.

I have also backed up and attempted the "Repair" option, and same error occurs.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Tharena — Mon, 01 Aug 2016 19:47:12 GMT

Also, have attempted with anti-virus AND windows firewall shut down, with same resulting failure no ports.

Re: 'Xperia Companion' Xperia M4 Aqua Update Problem

Tharena — Mon, 01 Aug 2016 20:56:00 GMT

My husband took pity on me and we plugged it into his machine and all updated, just waiting for it to complete. We believe there's another piece of security software blocking ports, just not sure which. Good luck!

Error device is unchanged UEGetphoneinfo UE_1200

Rajkam — Tue, 02 Aug 2016 06:51:16 GMT

Help me , I'm try to update marshmallow on my Sony m4 (e2363) using Xperia companion but not update error while updating, error 'your device is unchanged error code: UEGetphoneinfo UE_1200. Please help me to solve this problem

Failed to install the update

Jcy — Mon, 29 Aug 2016 15:21:40 GMT

I downloaded the update but it shows installation failed
Help

Re: Failed to update

Emir1 — Mon, 29 Aug 2016 15:26:24 GMT

Hi @Jcy,

Which phone model do you have, and how did you perform the update?

Can you start your device at all, or does it return an error message not letting you boot? If you can't boot the device, I suggest that you perform a software repair using Xperia Companion.

MM update

ajiantorooo — Fri, 02 Sep 2016 03:58:33 GMT

i try to update my xperia m4 aqua e2353 to mm from lolipop using xperia companion. after xperiacompanion finished download the mm firmware i cant install it to my phone. appear error code ueGetPhoneInfo Ue_1200. can anybody help me, please.