topic Re: No ringtone on incoming calls in M Series

No ringtone on incoming calls

Gali2 — Fri, 23 Dec 2016 08:54:36 GMT

Since the Lollipop update, I have, on 4 occasions this week, come across the same problem.

When there is an incoming call, the phone does not ring, I only see the screen and notification light turn on.

Phone volume (using side keys) is set to the maximum level for ringer. I go to Settings->Sounds to select my ringtone, and try calling my phone again but each time it remains silent.

When my calendar has notifications, I hear the notificaiton noise for events.

The only way to remedy this each time was a reboot of the phone - after this the ringer would work again, at least until the next time it goes silent.

Any idea what could be causing my phone to remain silent for incoming calls ?

Topic edited by Rickard

Re: H

Shen02 — Fri, 23 Dec 2016 08:58:30 GMT

Did u do factory reset after update..??

Re: H

Gali2 — Fri, 23 Dec 2016 09:00:47 GMT

I have given my phone in service center day did d update I didn't do dat
Before I used lollipop I faced auto off n mic problem it was solved nw facing new problem

Re: H

Gali2 — Fri, 23 Dec 2016 09:04:02 GMT

A single day I didn't use my phone with happiness
Since one year

Re: No ringtone on incoming calls

Shen02 — Fri, 23 Dec 2016 09:17:13 GMT

@Gali2

Try do diagnostics in setting

Re: No ringtone on incoming calls

Gali2 — Fri, 23 Dec 2016 09:22:30 GMT

Loudspeaker ---- failed
Earspeaker ------failed
Microphone------failed
Dis is the result
When I restart my phone
It resolves
Daily twice I am getting dis problem

Re: No ringtone on incoming calls

Rickard — Fri, 23 Dec 2016 10:24:36 GMT

@Gali2

I'm sorry to hear that

I recommend that you first try your phone in safe mode for a day or two to see if this might be caused by an app your downloaded. We have seen some 3:rd party apps before that can mute the phones ringtone.

Re: No ringtone on incoming calls

Gali2 — Fri, 23 Dec 2016 10:33:19 GMT

Sry,
I didn't get ua word safe mode
And I'm using normal apps me nt using any new apps

Re: No ringtone on incoming calls

Rickard — Fri, 23 Dec 2016 10:41:54 GMT

Safe mode is a mode where all downloaded apps are disabled. See this link for information on how to set your phone to safe mode: /t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

This is a good way to see if it's caused by the phone or one of your apps.

It might be that you have an app that is not fully compatible with Lollipop. It's something we've seen before so it would be good to check if that's the case for you as well.

Re: No ringtone on incoming calls

Gali2 — Fri, 23 Dec 2016 10:43:48 GMT

Okay bro thanks
Will try n let u know

Re: No ringtone on incoming calls

FMR4444 — Mon, 11 Feb 2019 18:24:02 GMT

I was having the same issue so I clicked on the contact us link in the response from the Sony Tech Support.
Before you get to the contact there are there three steps listed that can be taken. So I followed the first suggestion and restarted my phone. That resolved the issue. I know we constantly keep our phones on but we need to occassionally restart them. Thank you Sony. I love my phone.

Re: No ringtone on incoming calls

FMR4444 — Mon, 11 Feb 2019 19:45:24 GMT

Thank you Rickard. The contact us link in your response helped me. All I had to do was reboot the phone and ringer started working again. Simple fix. Thanks.

Re: H

VA10 — Fri, 09 Aug 2019 11:39:20 GMT

I feel the same. This is my first device I am not happy with. I have deferent stuff made by Sony and this is phone is just useless. I miss phone calls, meetings etc. Had to buy deferent device just to be connected.