https://community.sony.lt/t5/m-series/xperia-m4-aqua-failing-to-completely-turn-on/m-p/3638078#M21129 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1250694">@troy5</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />To start with, try and remove the SIM and or SD card(s) from your device and see if it boots up correctly or if it still gets stuck during the start-up.<BR /><BR />If there is no change, try performing a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair using Xperia Companion</A>. Do note that this repair will delete all data stored on the internal storage and since the device can't be booted up, you will not be able to create a backup using any of our programs.<BR /><BR />Let me know how it goes!</P> Mon, 17 Jun 2019 09:26:15 GMT Jonas 2019-06-17T09:26:15Z https://community.sony.lt/t5/m-series/xperia-m4-aqua-failing-to-completely-turn-on/m-p/3638077#M21128 <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="this keeps on happening to my xperia and it restarts again keeping on pausing" style="width: 480px;"><IMG src="https://community.sony.co.uk/legacyfs/online/52940i1C4F8390FB84FE19/image-size/large?v=1.0&amp;px=999" title="tmp-cam-1433543127.jpg" alt="this keeps on happening to my xperia and it restarts again keeping on pausing" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">this keeps on happening to my xperia and it restarts again keeping on pausing</SPAN></SPAN></P><P>Please what can I do to stop the problem with this phone</P> Sun, 16 Jun 2019 04:48:32 GMT https://community.sony.lt/t5/m-series/xperia-m4-aqua-failing-to-completely-turn-on/m-p/3638077#M21128 troy5 2019-06-16T04:48:32Z https://community.sony.lt/t5/m-series/xperia-m4-aqua-failing-to-completely-turn-on/m-p/3638078#M21129 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1250694">@troy5</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />To start with, try and remove the SIM and or SD card(s) from your device and see if it boots up correctly or if it still gets stuck during the start-up.<BR /><BR />If there is no change, try performing a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair using Xperia Companion</A>. Do note that this repair will delete all data stored on the internal storage and since the device can't be booted up, you will not be able to create a backup using any of our programs.<BR /><BR />Let me know how it goes!</P> Mon, 17 Jun 2019 09:26:15 GMT https://community.sony.lt/t5/m-series/xperia-m4-aqua-failing-to-completely-turn-on/m-p/3638078#M21129 Jonas 2019-06-17T09:26:15Z