topic Re: Photos not displaying all of a sudden in XA Series

Photos not displaying all of a sudden

Polly13 — Sun, 29 Jan 2017 00:34:17 GMT

I don't know if I've accidentally changed settings, but something has suddenly changed with my camera/photos.

When I transfer them to my PC now, they can't be displayed either. Also, when I tried to upload them straight to Facebook, nothing was happening.

Re: Photos not displaying all of a sudden

Uliwooly — Sun, 29 Jan 2017 00:37:32 GMT

@Polly13

were the photos on an SD card? perhaps they are corrupted.

Re: Photos not displaying all of a sudden

Polly13 — Sun, 29 Jan 2017 00:46:03 GMT

Yes, but there are other files on the card (music ones) which are still OK.

Re: Photos not displaying all of a sudden

Uliwooly — Sun, 29 Jan 2017 01:13:16 GMT

@Polly13

what happen when you open a picture on your computer?

Re: Photos not displaying all of a sudden

MarlonUk1 — Sun, 29 Jan 2017 01:49:36 GMT

But can view the images on your phone?

Re: Photos not displaying all of a sudden

Polly13 — Sun, 29 Jan 2017 17:47:47 GMT

I get this in Windows Photo Viewer:

And this in Microsoft Office Picture Manager:

Re: Photos not displaying all of a sudden

Jonas — Mon, 30 Jan 2017 09:57:31 GMT

Hi @Polly13,

I'm sorry to hear about that.

As @nolramlb asked, can you still view the photos in your phone?

Have you tried saving a couple of photos to the internal storage of your phone and see if you can view them, upload them to Facebook, or view them in your computer? Just to make sure that this isn't caused by a corrupt SD card or that the other photos are corrupted or damaged in any way.

If the setting in the Camera application is set to store photos and videos directly on your SD card you will have to change this to internal storage.

Open up the Camera application > gear (settings) icon in the bottom left corner > More > Data storage > Internal storage. Take a few photos and see if you experience the same behaviour.

Let us know how it goes!

Re: Photos not displaying all of a sudden

Polly13 — Mon, 30 Jan 2017 10:51:08 GMT

I've changed nothing but the problem seems to have gone today 😕

Re: Photos not displaying all of a sudden

Jonas — Mon, 30 Jan 2017 15:58:44 GMT

Hi again!

So now everything is working correctly again?

If so, I'm happy to hear that and please keep monitoring if this should happen again and if you were doing something specific in your phone when it happened!

Let me know if there is any update on this or if there is anything else I can assist you with.

Re: Photos not displaying all of a sudden

Hkm92 — Tue, 31 Jan 2017 08:10:24 GMT

I have had the exact same problem after a factory reset and I figured it was just the encryption, anything you can point out that might have resolved your issue?