xperia xa os issue

santhosh_kumar — Thu, 02 Feb 2017 08:11:08 GMT

sir,

i bought xperia xa(f6113) on 01/02/2017

if the phone charged to 100% it automatically restarted and shows android is starting bud it does npt works after 5 min screen is lined and shows sony logo in centred

Re: xperia xa os issue

Didrik — Thu, 02 Feb 2017 08:42:24 GMT

Hi @santhosh_kumar,

I'm so sorry to hear about your new phone!

It undeniably sounds like something isn't fully functional in your device.

I would recommend that you start by performing a software repair using Xperia Companion on your device. Note that this will reset the phone but considering that it appears unable to complete the booting process a backup does not seem possible I'm afraid.

Let me know if this helps!

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xperia xa os issue

Re: xperia xa os issue