topic Re: My New Xperia XA ultra Network tower catching problem! in XA Series

My New Xperia XA ultra Network tower catching problem!

UtsavBanik — Mon, 17 Oct 2016 17:09:53 GMT

At first I bought Xperia M5 dual, but that was a fully faulty device! And at last that got dead! Then After the harrassment of 3 months Sony Center replaced me a brand new Xperia XA ultra.
I'm using it for 13 days till now, I'm facing problem with Network signal! It can't catch the network tower properly! Where other mobile do that with same network operator at the same position with full tower! Always signal bar is just like a dot! Never full! Nither 2 nor 3 bars at least! What the Sony! I'm from Kolkata, and I'm using AirTel sim. Already took a new nano Sim, so no problem from sim or network!
Now help me guys... Plz. What can i do....
Thanks in advance

Re: My New Xperia XA ultra Network tower catching problem!

Uliwooly — Mon, 17 Oct 2016 18:09:13 GMT

Don't rely on the bars, do this with both phones

settings > about phone > status > signal strength > what do you see?

Re: My New Xperia XA ultra Network tower catching problem!

UtsavBanik — Mon, 17 Oct 2016 20:20:46 GMT

Ok.

Re: My New Xperia XA ultra Network tower catching problem!

UtsavBanik — Mon, 17 Oct 2016 20:23:40 GMT

Its showing,
-93dBM 11 asu
What does it mean!!!

Re: My New Xperia XA ultra Network tower catching problem!

Uliwooly — Mon, 17 Oct 2016 20:26:21 GMT

I thought you were going to test 2 different phones at the same location at the same time

Re: My New Xperia XA ultra Network tower catching problem!

Uliwooly — Mon, 17 Oct 2016 20:27:54 GMT

Signal Strength

-67 dBm	Minimum signal strength for applications that require very reliable, timely packet delivery.
-70 dBm	Minimum signal strength for reliable packet delivery.
-80 dBm	Minimum signal strength for basic connectivity. Packet delivery may be unreliable.

Re: My New Xperia XA ultra Network tower catching problem!

UtsavBanik — Tue, 18 Oct 2016 19:25:20 GMT

What will solve my problem???

Re: My New Xperia XA ultra Network tower catching problem!

Uliwooly — Tue, 18 Oct 2016 19:31:51 GMT

There's nothing you can do to improve network coverage, that's on your network carrier.

Re: My New Xperia XA ultra Network tower catching problem!

sriwalker — Wed, 21 Dec 2016 00:43:53 GMT

I'm also facing same problem. I think mobile network problem. Why I'm told I changed new bank Sim. But no tower come. I get network tower max 1bar.

Re: My New Xperia XA ultra Network tower catching problem!

UtsavBanik — Wed, 21 Dec 2016 04:23:23 GMT

Yeah. Same.

Re: My New Xperia XA ultra Network tower catching problem!

Cagatayoltulu — Sat, 07 Jan 2017 07:17:44 GMT

I have the same problem. there is facebook groups and youtube video test about that problem. xa ultra can not collect signal at stable level. Speaking quality is low. eco while speaking or your voice does not go other side. I can speak with my wifes lg g2 but at same place but my xa ultra can not with same sim card. I tested with other sim card problem is same. my friends and i unhappy about this phone model. also my mum angry to me because she cant call me because my xa ultra can not collect tower signal. I will send my phone to service. but many xa ulta users at turkey says Turkey distributor sending back to user again and saying this problem is normal for xa ultra. I will try to send to sony service and i will write their answer to here. But if they will say this signal problem normal for xa ultra, i will buy a new phone from a trusted brand.

Re: My New Xperia XA ultra Network tower catching problem!

Cagatayoltulu — Sat, 07 Jan 2017 10:57:10 GMT

I like the design of the phone. I hope sony can fix the signal stability problem with android 7 update

Re: My New Xperia XA ultra Network tower catching problem!

Rally__ — Thu, 19 Jan 2017 16:50:01 GMT

Same problem here in Bulgaria. I've read a massive forum on this issue on here: https://forum.xda-developers.com/xa-ultra/help/cell-connectivity-completely-drops-t3430470/page3#post70628680
Cant believe Sony's not acted upon thus horrible flaw yet. Other than that and the massive battery drain, that pisses me off..... the device is amazing. I'm so returning it back though if I don't see an update fixing this issue soon. This is ridiculous, didn't expect it from Sony. Already got a replacement on this phone and the new device has the exact same issue. Ridiculous.