topic Re: XA ultra Trouble.. Please help in XA Series

XA hot when i play

Adyt1 — Wed, 04 Jan 2017 01:33:12 GMT

Sorry my bad English, I have problems, I just play my mobile phone for a while and I was very hot on the on / off button, how to solve ..?

Topic edited by Rickard

Re: XA ultra Trouble.. Please help

CameronT — Wed, 04 Jan 2017 01:47:31 GMT

Hi @Adyt1,

Welcome to the community.

Your phone will heat up under normal use as the processor is working hard. The more resource intense the application is, the more it will warm up.

Your phone has a safety built in where it will shut down if it gets too warm so that it will not overheat.

Re: XA ultra Trouble.. Please help

Adyt1 — Wed, 04 Jan 2017 01:56:51 GMT

Thank you for advice, but the problem is I do not use a lot of apps, I've done the setting, back to the factory settings, keep my phone hot / very hot

Re: XA ultra Trouble.. Please help

Uliwooly — Wed, 04 Jan 2017 02:17:13 GMT

@Adyt @Adyt1

Why do you have 2 accounts?

Back to your issue, could you boot in >>> safe mode for few hours?

Also, keep in mind that even if you have downloaded 2-3 apps but those are heavy hardware intense apps/games it will heat up the phone.

The phone won't overheat, it will shutdown whenever it gets too hot.

Re: XA ultra Trouble.. Please help

CameronT — Wed, 04 Jan 2017 02:23:05 GMT

@Adyt,

It's not about the amount of apps you have on the phone but the power the apps that you do have need to run. A 3D game for example will cause your phone to warm up more than an internet browser, for example.

Please do try Uliwooly's suggestion as it can help identify where the issue is, if there is one.