topic Re: Xperia Z Support in XPERIA archive

Xperia Z Support

cagdason — Fri, 20 Sep 2013 06:03:19 GMT

I need guidence to learn how to get help or advice with the problems I am having with my Xperia Z and the support I can not get in my country. I beleive my phone has a manufacturing problem and still I can not have it replaced. The Sony support in my country does not even accept the phone for checking as I purchased it from another country. The registered service I was directed says it is a phone issue but refuses to replace it and trys to fix it.

The phone has a raised back panel on one corner (namely next to the back camera lens) and this caused the phone lost its water resistance. I noticed water in the phone after a short exposure to water. All the water indicators under the flaps were still white indicating the water entered from other source possibly from the raised back panel. I searched the web and saw many people complaining from the same issue. You can find details here: "http://www.xperiablog.net/2013/08/05/some-xperia-z-owners-complain-of-loose-back-panels-water-resistance-compromised/". I want Sony to consider this a production or design problem and do what has to be done by a big company.

Please direct this request to necessary places, this can be a public law suit and I am considering to take this issue to the end.

Best regards,

Re: Xperia Z Support

Uliwooly — Fri, 20 Sep 2013 06:52:25 GMT

That's correct, if you buy a phone on X country and you live in Y country, your warranty its only available in X country not Y or Z or etc.

Re: Xperia Z Support

cagdason — Fri, 20 Sep 2013 07:00:29 GMT

Why is that? Is the production in different countries have different quality? If there is a production error or design problem why does it have to be purchased from the particular country to be accepted for replacement. I can not understand this Sony claims to be a global company when there is a problem in their products they should be able to say if it is user error or manufacturing problem and do what has to be done.

Re: Xperia Z Support

Uliwooly — Fri, 20 Sep 2013 07:16:49 GMT

There are other threads on the same topic/question, you can find the reasons behind it, or contact Sony, just remember this forum is for users to help each other

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z Support

cagdason — Fri, 20 Sep 2013 07:24:10 GMT

That is why I wrote here I need help, I will check the link you gave thanks for that. I emailed Sony support several times the only response I got was from China and they said I should ask the question to my own area which is right but the support group in my area do not response at all. So where should I complain about this.