topic Re: Google Play message in XPERIA archive

Google Play message

jcarr1 — Sun, 28 Jul 2013 03:29:46 GMT

My Z has started displaying a google play message "item not found - retry? " This is the first screen that comes up whenever I log into the phone. No amount of retries will find the item. If I back arrow the normal google play home screen comes up. How can I work out what "item" it is looking for?

PS. I have restarted the phone and removed the last couple of apps installed, restarted all google apps, cleared cache etc, but the message still comes up.Any ideas?

Re: Google Play message

Uliwooly — Sun, 28 Jul 2013 03:40:56 GMT

its an update

open the play store > menu > settings > uncheck auto update apps unless you want google to update your phone's apps as soon as there's an update.

Re: Google Play message

jcarr1 — Sun, 28 Jul 2013 04:42:54 GMT

Thanks uliwooly. That will stop the message, but is there any easy way to determine which particular update is causing the problem ?

Re: Google Play message

Uliwooly — Sun, 28 Jul 2013 04:48:19 GMT

open the play store > menu > my apps > check which app needs to be updated

Re: Google Play message

jcarr1 — Wed, 07 Aug 2013 09:44:59 GMT

Thanks uliwooly I did as you suggested, but no apps showed as needing an update. I disabled auto updates, as you suggested, and have been doing updates manually without any problem.

The play store error message " item not found - retry" is still coming up whenever the phone has been idle for any length of time.

When browsing within the play store I freqently get messages saying "no network connection - retry". After a number of retries google play responds. Other apps access the internet without problems and my data connection is fine. Any ideas?

Re: Google Play message

Uliwooly — Sun, 11 Aug 2013 19:57:35 GMT

unisntall the play store updates and check again

Re: Google Play message

jcarr1 — Mon, 12 Aug 2013 10:39:29 GMT

Thanks Uliwooly, I already tried uninstalling updates, but the message still showed up. Tried it again just to make sure.

There doesn't seem to be any way to check what item it's looking for and I don't want to do a factory reset for a minor annoyance!

Re: Google Play message

Uliwooly — Mon, 12 Aug 2013 21:16:29 GMT

that's really odd, I wonder which app is doing this, could it be an app that you have disabled?

Re: Google Play message

jcarr1 — Tue, 13 Aug 2013 10:59:23 GMT

The only disabled app is "Voice Dialer" , but I have re-enabled it a number of times to ensure it's not causing this problem.

Re: Google Play message

Uliwooly — Tue, 13 Aug 2013 17:21:20 GMT

I think this is the problem

http://mobilesyrup.com/2013/08/13/receiving-an-error-when-downloading-apps-from-google-play-youre-not-alone/

Re: Google Play message

robB — Wed, 04 Sep 2013 10:49:03 GMT

I too am getting Play Store screen with error message 'Item not found. Retry' on firing up my phone. If you press Retry, the screen just repeats itself. No indication of what it's searching for.

Basically same issue as jcarr1. Any news on solutions?

Cheers

Re: Google Play message

Haijing — Tue, 17 Sep 2013 01:03:47 GMT

I'll add my Z to the list (jcarr1 and robB) of phones with this same issue. This thread describes the problem exactly. I have also tried the fixes without success.

Re: Google Play message

Haijing — Wed, 18 Sep 2013 06:36:37 GMT

I found a solution for my situation. The app "Smart Connect" had a start action listed under the charging dock. The app was not valid. After clearing the app, the Play Store error no longer appears.

Re: Google Play message

shihstouch — Wed, 18 Sep 2013 07:23:25 GMT

I think this could be a problem with the cache memory, do clean Play Store Cache and Data...

Hope it will work...