topic Re: Camera , video, sounds all dead, in XPERIA archive

Camera , video, sounds all dead,

MackVarat — Sat, 14 Sep 2013 04:51:06 GMT

problems with the ultra.

1 when I open the camera , it will not show up anything but black screen followed by error " camera not available".

2. also have the problem with ringtone and all of the sound system ,,it always says sound picker is not responsed and the sound enhancement is dead....:) so I cannot enable the ringtone but the vibrate instead.

3. also could not watch any video including youtube.

I am try using so many firmware up and down ,,,now I am staying with 526 and the problems stay the same.

need help. moreover, I bought this phone from Japan when I went there but I live in Thailand. what should I do if the ultra need service from Sony? I talk to the girl from Sony Thai, she said "nope can not help , you did not buy from us.".

Thanks,

Re: Camera , video, sounds all dead,

Sam — Mon, 16 Sep 2013 01:27:23 GMT

In this case I am surprised that the firmware update did not resolve the issue. However if the local Xperia Care team has stated they are unable to help I can only advise sending the handset back to the place of purchase for repair.

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Re: Camera , video, sounds all dead,

MackVarat — Mon, 16 Sep 2013 17:03:51 GMT

Thank, Sam. Appreciate your comment.