topic Re: Cannot update software, please help. in XPERIA archive

Cannot update software, please help.

tudoralexe — Sat, 14 Sep 2013 14:22:06 GMT

Hi all,

I just got a laptop, so this was the first time I could connect my Xperia S to the computer using the PC companion software.
Now I'm trying to update to the lastest software, but I get stuck at this stage:

http://imgur.com/KXNhV17

I follow the instructions exactly, but at the last stage, where I plug the USB while holding the button, nothing happens. The phone remains off and the PC companion doesnt seem to advance to the next part, "updating". I'm just stuck in the "prepare" stage.

Please help.
Thank you in advance.

Re: Cannot update software, please help.

_alexdon_ — Sat, 14 Sep 2013 15:02:44 GMT

Make sure the phone has usb debugging mode enabled(settings-developer options).Also,you could reinstall PCC.

Re: Cannot update software, please help.

shihstouch — Sat, 14 Sep 2013 15:45:23 GMT

Does your phone connect properly, is there any drivers missing...

Try using another Update Service called SUS, Find link below...

http://www.sonymobile.com/gb/tools/update-service/

Re: Cannot update software, please help.

tudoralexe — Sat, 14 Sep 2013 15:53:57 GMT

Hi, thanks for the fast reply! All this stuff is very frustrating..

I've tried both your suggestions and none of them work.
As I keep the volume button down and plug in the USB, nothing more happens than the normal battery charging sign.

Any other suggestions???

Re: Cannot update software, please help.

_alexdon_ — Sat, 14 Sep 2013 21:00:56 GMT

The correct order is:keep vol down while connecting the phone to the usb(the usb is connected to your laptop all this time)

Re: Cannot update software, please help.

tudoralexe — Mon, 16 Sep 2013 15:25:00 GMT

Hi thanks for the good alternative answer.

I've tried it and still, the same exact problem.
I do press the vol down button before plugging the cable, but again, nothing happens.
There is no NEXT button.

What to do, I dont want to be unable to ever update my software..

Re: Cannot update software, please help.

_alexdon_ — Mon, 16 Sep 2013 18:51:12 GMT

Checked with SUS also?Can you try another usb cable?

Re: Cannot update software, please help.

tudoralexe — Mon, 16 Sep 2013 19:50:31 GMT

Yeah, tried with the SUS, excellent suggestion.
The cable is fine, it works for any other purposes.

Re: Cannot update software, please help.

_alexdon_ — Mon, 16 Sep 2013 20:07:11 GMT

This is very strange,looks like the phone drivers are not correctly installed on your computer.What windows are you using?

Re: Cannot update software, please help.

tudoralexe — Mon, 16 Sep 2013 21:55:45 GMT

Oh dont tell me this is yet another problem with Windows 8...

Re: Cannot update software, please help.

_alexdon_ — Mon, 16 Sep 2013 22:27:14 GMT

You said it my friend.I have seen since long ago people having troubles with W8.Moderators said to download Pc companion from sony official support and then the drivers will be installed.

Re: Cannot update software, please help.

tudoralexe — Mon, 16 Sep 2013 23:15:06 GMT

Of course, this is what i did, where else to download it from?
However, it says its compatible with Win8...

anyway, not a satisfied customer
Any other suggestions for what I could do next??!

PS: Thank you very much for taking your time for this. ❤️

Re: Cannot update software, please help.

xa — Mon, 16 Sep 2013 23:42:37 GMT

I have the exact problem as you. W8 and xperia s didn't update and stuck on volume... Meaby some help from Sony ?

Re: Cannot update software, please help.

magnettron — Tue, 17 Sep 2013 09:27:49 GMT

My Windows 8 doesnt have any problem while connecting with XS and infact I updated using that and i didnt have any problem.

Re: Cannot update software, please help.

_alexdon_ — Tue, 17 Sep 2013 12:15:21 GMT

There is the option of installing PC companion directly from the phone while connecting through USB.Yes,not everybody has the W8 problems.I know it is a desperate step,but in the past people reinstalled windows and the phone could be connected.

Re: Cannot update software, please help.

_alexdon_ — Tue, 17 Sep 2013 12:18:15 GMT

Could it be an administrator permission problem for W8?

Re: Cannot update software, please help.

kontrababba — Tue, 17 Sep 2013 19:51:49 GMT

Hey there,

I've got the exact same problem you've got. The only difference is that you are using Windows 8, I'm running on Windows 7. It isn't a problem with Windows 8. If you figured out allready what the problem is and how to solve this please share it with us. I will most probable go to the shop I bought my phone. Hopefully they know how to solve this.

Re: Cannot update software, please help.

Sam — Wed, 18 Sep 2013 00:56:36 GMT

If you are stuck at the connection phase try this: Connect the phone whilst holding the volume button and wait till you get the green notification light, and then follow the steps below to reinstall the device:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter. You should see something similar to the below example.

Microsoft Windows 8 users

Method 1

To open Device manager on your computer

Click Windows Key + X to open the Start Menu.
Select Device Manager from the Start Menu.

Method 2

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.