topic Xperia Ion crash problem in XPERIA archive

Xperia Ion crash problem

JPackard — Sun, 15 Sep 2013 14:48:04 GMT

I plugged my phone in to charge it as normal last night and when I woke up this morning, the phone wont work. The LED light is flashing green, which usually indicates that it is fully charged and I have notifications, but when I press the power button to use the phone nothing happens. I have tried holding the power button down, I also tried pushing the power button and the volume up button at the same time for 10-15 seconds to do a reset, and it doesn't do anything. I also tried repairing my phone using PC Companion, but unfortunately PC Companion won't recognize my phone when I plug it into the computer anymore either. I don't know what else to do. Please help.

Re: Xperia Ion crash problem

gwhispererz — Sun, 15 Sep 2013 15:04:03 GMT

Hi, have a go with SUS, http://www.sonymobile.com/gb/tools/update-service/.

If still nothing, last option is to send it to nearest service centre.

Re: Xperia Ion crash problem

JPackard — Sun, 15 Sep 2013 15:27:17 GMT

I tried that service as well, and each time that it asks me to connect the phone while holding down the volume down button, nothing happens. Thank you though.

Re: Xperia Ion crash problem

gwhispererz — Sun, 15 Sep 2013 15:30:20 GMT

You are welcome. You have no choice but to send phone for repair.