How to do a full restore operation

STEFFFFFF — Sun, 03 Nov 2013 13:54:28 GMT

I describe my problem

I backup this way:

1) I have ticked the box in save option exactly as said here:

http://talk.sonymobile.com/t5/Xperia-Ion/Alternatives-on-How-to-backup-Xperias/td-p/161240

2) I do regularly a backup with the sony companion

3) I don't use the backup and restore application, because I don't need more than my save on my two differents computers

To restore, I have done the following operations:

1) Do a backup with sony companion

2) I have used the repair option of the Update Service/Sony companion (and so delete all my data)

3) I have used the sony companion.

=> My data are here but my desktop settings and my installed application haven't been restored.

I tried to log first with my google accounts on the google play store but when I launched the restore operation he still indicates me (sorry message is in french)

Certaines données ne seront pas restaurées sur votre téléphone/tablette. Cela est peut-être dû au fait que certaines applications ne sont plus installées sur votre téléphone alors qu'elles l'étaient lors de la sauvegarde

ir.com.A5thplanetgames.dotd
com.allocine.androidapp
com.amazon.kindle
com.android.keepass
com.aufeminin.marmiton.activities
com.avast.android.mobilesecurity
com.bloomberg.android
com.cleanmaster.mguard
com.devexpert.weather
com.dictionary
com.fabernovel.ratp
com.facebook.katana
com.game.guessbrand
com.google.android.apps.maps
com.google.android.apps.plus
com.google.android.apps.translate
com.google.android.gm
com.google.android.gms
com.google.android.googlequicksearchbox
com.google.android.keep
com.google.android.music
com.google.android.play.games
com.google.android.talk
com.google.android.videos
com.google.android.youtube
com.king.candycrushsaga
com.linkedin.android
com.megabytebomb.blagues
com.pandoomobile.GemsJourney
com.smartnsoft.metro
com.socialnmobile.dictapps.notepad.color.note
com.sony.easyconnect
com.sony.nfx.app.sfrc
com.sony.snei.mu.phone
com.sonyericsson.album
com.sonyericsson.extras.liveware
com.sonymobile.xperialink
com.surpax.ledflashlight.panel
com.touchtype.swiftkey
com.viadeo.android
com.vsct.vsc.mobile.horaireetresa.android
com.whatsapp
com.whatsapp.wallpaper
fr.bouyguestelecom.agent.pushappsV2
fr.lcl.android.customerarea
fr.playsoft.lefigarov3
jp.co.sony.tablet.PersonalSpace
tw.com.freedi.passbook

I propose the following translation to understand the message:

Certain data will not be restored on your phone/tab. It may be because certain app used to be on the phone and they are not anymore

I think this is because sony companion backup the data, but that general settings (desktop and installed applications) are backed up another way.

Can you indicate me either:

1) how to restore first my desktop/application settings, before using the sony companion

2) If I have done it wrong and there is no way to have back my desktop settings, can you give me the way to restore it

Regards

Re: How to do a full restore operation

STEFFFFFF — Mon, 04 Nov 2013 19:44:37 GMT

I think google is supposed to do this for me but I don't find how.

Regards

Re: How to do a full restore operation

STEFFFFFF — Tue, 05 Nov 2013 08:24:49 GMT

I think I understand thanks to the forum

I need to do 2 back-up operation:

* first using the backup and restore application for the settings and apps

* second using the sony companion for the other data

Can you confirm me ? If I lose the setting it's life but I want to do it well for the future and the phone of my girlfriend (which is an xperia Z too)

Re: How to do a full restore operation

STEFFFFFF — Tue, 19 Nov 2013 19:22:27 GMT

It has been two weeks and no answer.

It's clearly a sony companion issue, so I would appreciate an answer.

Hopefully, I take back my phone this week, and I would like to restore the maximum data I can at this time

Regards

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