topic Re: downloads in XPERIA archive

downloads

georgekty — Wed, 20 Nov 2013 09:19:36 GMT

My free 5 films only downloads 0.97kbs each title and then sas unable to read¿??

Re: downloads

Uliwooly — Wed, 20 Nov 2013 18:50:40 GMT

Double check your internet/wifi/data, it doesn't seem to be working properly

Re: downloads

georgekty — Wed, 20 Nov 2013 22:40:29 GMT

Hi uliwooly the wifi is working fine and the data was working ok
It's like it's has sent a cookie. But no film.there is 11g internal memory and 13 g micro sd left.George

Re: downloads

Uliwooly — Wed, 20 Nov 2013 22:50:27 GMT

How fast is your connection?

Re: downloads

georgekty — Wed, 20 Nov 2013 22:52:53 GMT

72 mbps

Re: downloads

Uliwooly — Thu, 21 Nov 2013 00:40:01 GMT

Is that at your house or your Z Ultra? on your Z ultra download speedtest and double check

Re: downloads

georgekty — Thu, 21 Nov 2013 00:47:10 GMT

I went into the phones wifi setting and. It read 72 so the house. Must be the same at my home it is 120 but my brother is on 4G and at home I'm on fibre.

Re: downloads

Uliwooly — Thu, 21 Nov 2013 03:35:11 GMT

Nice, what happen when you try to download them again? you can clear the cache and try again

settings > apps > all > look for the app > clear data/cache

Re: downloads

georgekty — Thu, 21 Nov 2013 05:22:26 GMT

Yes did that. Still exactly the same tried putting my account up on my brothers P C. It does the same downloads 0.97 kbs download complete. Only there is another 1750 mb to go.will go and see at another wifi. Not today though thanks uliwooly. Kind Regards George

Re: downloads

Uliwooly — Thu, 21 Nov 2013 05:55:33 GMT

You should contact Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

Re: downloads

UVGraham — Tue, 26 Nov 2013 00:12:06 GMT

Have you tried uninstalling, then reinstalling the partially downloaded movies from Movies/My Collection? I had a problem downloading my free movies after resetting my phone, and this uninstall/reinstalll process solved the problem.