topic Re: touch screen not responding in XPERIA archive

touch screen not responding

ekpreet — Tue, 26 Nov 2013 12:36:02 GMT

I just got my touchscreen replaced for a new one from the service centre and I am still facing the touch issue on the screen.multiple touches occur on pressing once and it does not even register the touches very often.i read that calibration of the screen might fix this problem.is there a way of calibrating it or the problem can never be solved?

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 12:47:51 GMT

Open Dialer and type *#*#7378423#*#*

It will open Service Menu > Click Service test > ( You have all option to test your phone )

It will check you screen.If possible,print screen it and upload it here.

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 12:51:56 GMT

I tested the touchscreen and the line break at different points without lifting up the finger

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 12:55:59 GMT

Ouh,thats bad Have you perform:

1.Safe mode and test it again?

2.Fix with Sony Update Center(SUS)?

3.Uninstall any suspected Task manager,Memory Booster / Ram Booster,Antivirus and Any tweak softwares?

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 12:57:06 GMT

I just downloaded the sony update service but I cant find SP in the mobile list.why is this hapening?

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 13:03:19 GMT

the issue exist in safe mode too.the line breaks at same

points and these are those points only where I am facing my issue of not responding

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 13:14:03 GMT

Are you sure it does not detect Xperia SP?

Have you tried to "Go directly to" ?

Or manual search Xperia SP?

Xperia SP is at the most right lane below SOL22,right beside Xperia Z Tablet WiFi Only and above Xperia Z.

Did you use any screen protectors?

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 13:15:17 GMT

yes I have screen guard on my screen

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 13:18:51 GMT

the line break only at left and right ends of the screen

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 13:19:32 GMT

Aha!There's might be very small dust trapped under the screen(just an assumption),if you don't mind,try peel it off,swipe it with some screen spray and test again.Obviously,you will lose some bucks... Do this as the last resort,okay...

Now,you should fix it with SUS.Found the device yet?

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 13:22:43 GMT

no the device is not listed.its neither in the option of go directly to

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 13:34:22 GMT

Hrmm,kinda tricky.One more request,can you tell me the Version for you SUS app?(Version is located at the bottom left of app).

Mine is version 2.13.13.201311221624

It has included all the latest phones including Z1.

Re: touch screen not responding

ekpreet — Tue, 26 Nov 2013 13:36:32 GMT

ya its the same as yours.i cnt even repair on pc companion as it says you need windows 7 or before.i am using windows 8.can this be the reason?

Re: touch screen not responding

Ashroft98 — Tue, 26 Nov 2013 13:40:38 GMT

I don't know but it is rather impossible.If it is true,then Sony is truly an outdated company.

Where did you download the SUS?Try checking out this one,it said it supports Microsoft@Windows 8

http://www.sonymobile.com/global-en/tools/update-service/

Re: touch screen not responding

him — Tue, 26 Nov 2013 16:06:37 GMT

Update the device to the latest version and also check with the screen protector removed if nothing else fixes your issue then you've to replace the touch screen again. Sus should work fine. As with pc companion try running it with Windows 7 compatibility mode.

Re: touch screen not responding

Manishchhabria — Thu, 28 Nov 2013 07:13:59 GMT

Im also facing the same issues that is the bottom left nd right corner of the phne r not working properly.. But whn i restart the phone it works normally but after some time the problem comes back again

Re: touch screen not responding

Manishchhabria — Thu, 28 Nov 2013 07:14:32 GMT

Can i get a newhandset replaced by this??

Re: touch screen not responding

Ashroft98 — Thu, 28 Nov 2013 07:17:14 GMT

I think so,consult it first with Sony.

Re: touch screen not responding

Manishchhabria — Thu, 28 Nov 2013 07:18:13 GMT

Do u mean by giving them a call?

Re: touch screen not responding

Manishchhabria — Thu, 28 Nov 2013 07:18:44 GMT

I have purchased this handset from ezone mall