switching its self off randomly

ginanicole — Fri, 29 Nov 2013 12:26:01 GMT

i have the xperia z its only 6 weeks old!! it will not stay on for more than 5 mins unless on the charge if it is on charge i will get about 20 mins before it will switch back on how am i ment to fix this ???? i really dont see why i should pay for this to fixed when i have had it 6 weeks !!!!

Re: switching its self off randomly

Alexander1 — Fri, 29 Nov 2013 14:51:13 GMT

First of all I suggest that you try to start the phone in safe mode to see if you are experience the same problem:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the problem persists in safe mode I suggest that you repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone".

And if you still experience the same behavior I suggest that you contact you local Xperia support team for information about warranty and how to get your phone repaired.

http://www.sonymobile.com/global-en/support/contact-us/

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switching its self off randomly

Re: switching its self off randomly