Problems with software update using Sony Bridge for Mac

Fernished — Tue, 07 Jan 2014 15:51:14 GMT

I'm running OS Mavericks (OSX 10.9) and my Sony Bridge for Mac is up to date, as is my Java, which I was prompted to update by Bridge for Mac. I'm trying to update the software on my mother's Xperia x10 mini pro, which has probably never been updated (it's running 1.2.A.1.174, and the latest version is 2.1.1.A.0.6). Sony Bridge is able to quickly recognise the phone and loads the phone's files successfully, but when I try to update as prompted, after the initialization process ('talking to the update engine etc') when the it gets to the point where it instructs me to disconnect the phone and switch it off etc before pressing continue, it quits unexpectantly before I can read the instructions. I've tried this multiple times after restarted the computer and phone but the thing always aborts either as sood as I get to that set of instructions, or a few seconds afterwards. I would post the problem report that I get after the program closes but that would make the post too long.

Re: Problems with software update using Sony Bridge for Mac

David_L — Mon, 13 Jan 2014 12:29:45 GMT

Hi Fernished,

I'm sorry you are experiencing this problem. If you could send me the error report that would be very helpful, without it there's not a lot we can do.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

or you can e-mail the file to "bridgeformac@divinerobot.com"

Best Regards,

David

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Problems with software update using Sony Bridge for Mac

Re: Problems with software update using Sony Bridge for Mac