topic Camera causing reboot after updating to 4.3 in XPERIA archive

Camera causing reboot after updating to 4.3

KennethS — Sun, 29 Dec 2013 19:39:56 GMT

I have updated the tablet through PC companion to 4.3. Now when opening the camera app after about 3-5sec the tablet will reboot. No image displays on the screen just the back, home, and recent apps buttons. I have done the settings/backup&reset/factory data reset three times with no difference. I have also gone into the settings/apps/all and forced stopped the camera apps and cleared data and cache. Does anyone have any other suggestions. Next I will charge the tablet and try doing a reset through the PC companion. Thanks for any assistance.

Re: Camera causing reboot after updating to 4.3

Kuba5262 — Sun, 29 Dec 2013 20:04:51 GMT

I suggest to make a full software flash (repair tablet option) in SUS - Sony Update Service

Re: Camera causing reboot after updating to 4.3

KennethS — Tue, 31 Dec 2013 00:33:08 GMT

Thank you Kuba5262, I have tried the SUS, PC Companion and the android restore options. Each method having the same issue. I called Sony support and was told I must send the device in. So I will have to send it in and be without for over 14days. I am very dissatisfied with Sony. They should offer an advance replacement option.

Re: Camera causing reboot after updating to 4.3

Kuba5262 — Tue, 31 Dec 2013 14:29:34 GMT

maybe it's hardware issue. I'm interested what it will be.