topic Re: Z2 camera issue in XPERIA archive

Z2 camera issue

joehigh — Sun, 20 Apr 2014 16:55:00 GMT

hi guys" I brought z2 two weeks ago everything is fine except the camera when I take picture at daylight or at night the picture always got the purple tint issue.is anyone suffering the same issue like me?

Re: Z2 camera issue

Johan — Wed, 23 Apr 2014 09:02:15 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Make sure you have nothing interfering with the lens or flash, such as protective films, covers, cases or fingers.

Also make sure that the lens is clean.

If you've checked all the above, try to reinstall the phone software using Update Service..

Before reinstalling your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

Please let me know how it goes.

Re: Z2 camera issue

joehigh — Wed, 23 Apr 2014 16:11:04 GMT

hi thx for repling my question"

I have checked everthing you mention before but the camera still suffering same issue now.

and my android vision is 4.4.2 bulid number is 17.1.A.2.55

Re: Z2 camera issue

opx — Fri, 25 Apr 2014 15:42:30 GMT

I have camera not available error when i try to open the camera! i have done a factory reset and the camera works again.. but after a few days the error is back! what is the problem?!!

Re: Z2 camera issue

Johan — Mon, 28 Apr 2014 06:49:38 GMT

Thank you for posting an example.

But its very hard to judge this picture since we don't have any reference picture of how it "should" look like.

Also, is the picture taken through a windows? Or is it a light beaming right into the lens?

When you have the time please upload another example picture of when you experience this and make sure that the flash isn't being reflected right into the lens.

Re: Z2 camera issue

Johan — Mon, 28 Apr 2014 06:50:29 GMT

@opx wrote:

I have camera not available error when i try to open the camera! i have done a factory reset and the camera works again.. but after a few days the error is back! what is the problem?!!

I suggest that you try to reinstall the phone software using Update Service..

Before reinstalling your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

Let me know how it goes.

Re: Z2 camera issue

opx — Mon, 28 Apr 2014 16:05:43 GMT

Done the service update... But after some time the problem is back again!

Re: Z2 camera issue

Uliwooly — Mon, 28 Apr 2014 16:11:48 GMT

Do you have a:

protective case

protective film

dirty lens

or are your fingers too close to the lens and/or flash?

Re: Z2 camera issue

joehigh — Tue, 29 Apr 2014 03:05:22 GMT

I always check my lens is clean before that take any picture and here is the worst one.

I did'nt open flash for those pictures.camera model is Auto.

Re: Z2 camera issue

Frappu — Wed, 13 Aug 2014 11:24:19 GMT

Hi there!

I do have the same problem here.

I take a picture and it somehow look good when you press the half focus button but when you press it full, or simply press the camera button on the screen to take the picture, a white balance effect overrides the image and its not how you want it to be.. It shows up some noise no matter what light conditions.

I tried every other modes and seems that the background defocus option is the only one nearest to a clear image.

I want to believe that this is a software issue.

tried repairing it, and also tried deleting all the data on the camera, still showing up the same issue..

Re: Z2 camera issue

Samba145 — Tue, 09 Sep 2014 01:00:59 GMT

I'm having a similar issue, a big purple horizontal streak across the middle of every photo. This only happens when I have the flash on. Anyone found a solution to this yet?

Re: Z2 camera issue

stchui — Wed, 10 Sep 2014 05:07:07 GMT

I also have the same issue. When the flash is Off, everything is pretty well. But when the flash is On, the whole picture gose purple and is blur.

I found the reason now. It is because of the sony white cover case. When I do not use the case, the issue is improved a lot.

Hope it help you.

Re: Z2 camera issue

jezetus007 — Tue, 23 Sep 2014 01:00:52 GMT

Same issue here...

Re: Z2 camera issue

Xipey — Wed, 26 Nov 2014 18:28:31 GMT

Same problem here, is there an sollution? before with 4.4.2 i did not have this problem, my friends laugh at me with apple and Samsung, thanks Sony!!!

No case, no flash. This is a software bug. Please solve this.

Re: Z2 camera issue

Bearings — Thu, 27 Nov 2014 11:49:30 GMT

forums.androidcentral.com/sony-xperia-z3/453090-xperia-z3-camera-purple-tint-lots-noise-similar-htc-one-m7-issue.html
Time to bring your mobile in for a check. Your camera may have been impaired.

Re: Z2 camera issue

Xipey — Wed, 03 Dec 2014 09:55:29 GMT

What do you mean with impaired? i have this problem, but my father with an Z3 brand new 2 days old has the same problem.

Re: Z2 camera issue

Xipey — Thu, 11 Dec 2014 12:03:59 GMT

and still there is no solution? as well of the Z3 of my father with Firmware 4.4.4. from September as min Z2 may 2014 with firmware 4.4.4. have the same issue. i cannot remember this with 4.4.2.

Re: Z2 camera issue

gopalsahu — Thu, 11 Dec 2014 20:18:46 GMT

Flash light not lighting. Please hlap