topic Re: headphone jack not waterproof in XPERIA archive

headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 09:42:39 GMT

I was among the first people to get the xperia z2 in the united arab emirates. The headphone jack was fully working until I started submerging the phone in water. All the flaps were fully closed and I submerged it in a swimming pool for small periods of time, around 5 minutes. After that incident, whenever I connect a headphone to the phone, the phone would show no reaction, and sound will start playing from the speakers. Do you guys know what hapened? And what can I do to overcome this?

Re: headphone jack not waterproof

hedrox87 — Mon, 26 May 2014 09:54:34 GMT

did the jack hole dried from water? If not sure try cleaning with clinic stix like used to clean ears or so.
When the jack hole is broken there can be seen a moisture in the camera, also you should see the screen light in the hole in dark. If not the jack is probably sealed well, but water inside can malfunction the ear phones. Try to blow with air in the jack port to see if any water will came out (can be done with mouth, or gently with a small power modelling compressor).

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 10:09:18 GMT

Im sure it dried out from water .. This incident was about 24 hours ago and I live in a hot country .. The camera doesnt have moisture but I can see the screen light from the hole .. I got the phone 5 days ago and I see no reason for the seal to be broken.. The only reason I can see is that my unit had a defect .. I dunno how can sony do this, I paid a fortune to get the phone and the seal broke after the first water submerging incident.. What do I do now?

Re: headphone jack not waterproof

Thommo — Mon, 26 May 2014 10:50:15 GMT

Considering what chemicals are in swimming pools and the warranty clearly says fresh water only then it may be possible that a reaction to the chemicals has taken place

Snap away underwater

With the waterproof Xperia Z2, you can take pictures with the best phone camera while swimming in freshwater for up to 30 minutes. You can even dive up to 1.5 metres with it. Just remember that all the covers for the micro USB port, the micro SIM slot and the memory card slot must be firmly closed.

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 11:02:55 GMT

I used to see a light through the hole before swimming in the pool.. But I thought it was something normal .. Back then I only used 100% fresh water(tap water) just to wash the phone , didnt submerge it even. Im sure that no chemicals were in the tap water when I washed the phone.. What do u guys say I do ?

Re: headphone jack not waterproof

Thommo — Mon, 26 May 2014 11:10:47 GMT

You said and I quote "All the flaps were fully closed and I submerged it in a swimming pool for small periods of time, around 5 minutes." now your saying you didn't - You could contact Sony care http://www.sonymobile.com/global-en/support/contact-us/ or take it back to the place of purchase

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 11:21:00 GMT

I said I did submerge it in the pool yea .. But I could see the screen light from the hole before that. Knowing that I only used tap water before the pool. I thought it was normal. So the seal breaking wasn't a result of the chemicals of the pool, it seems to have broken to fresh water

Re: headphone jack not waterproof

Thommo — Mon, 26 May 2014 11:24:16 GMT

As above you could contact Sony care http://www.sonymobile.com/global-en/support/contact-us/ or take it back to the place of purchase - These are your only options or try to let it dry fully before re-testing

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 11:32:22 GMT

The headphones started working suddenly now .. Do I still need to care about the issue?

Re: headphone jack not waterproof

Thommo — Mon, 26 May 2014 11:35:55 GMT

If it's working then it probably just needed to be fully dry to make a stable connection - I'd monitor this making sure that it is fully dry before pluging head phones in

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 11:39:30 GMT

Eventhough I can still see some light when I look into the headphone jack ? Do I still need to care abt it?

Re: headphone jack not waterproof

Thommo — Mon, 26 May 2014 11:42:34 GMT

As I have said contact sony care or take it back to the place of purchase - It's the only advice I can give

Re: headphone jack not waterproof

BR4DOKYBrazil — Mon, 26 May 2014 12:41:20 GMT

Already demonstrated that this light you see the entrance of the headset has nothing to do with the water resistance of the device! Many people of XDA Fórum see this light through the entrance and has proven that their device is normal as the water resistance!

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 13:06:10 GMT

So il take your word and not make a big deal out of it .. I was about to call the retailer and slam the device into his face .. Ur 100% sure that the light seen through the headphone jack doesn't mean that the device isnt waterproof?

Re: headphone jack not waterproof

RobbinB85 — Mon, 26 May 2014 13:37:20 GMT

I can see a light in the headphone hole. Should I send it to Sony or not?

Re: headphone jack not waterproof

RobbinB85 — Mon, 26 May 2014 13:39:12 GMT

Note!
It is in the very bottom om the jack.

Re: headphone jack not waterproof

BR4DOKYBrazil — Mon, 26 May 2014 13:44:43 GMT

You can stay relaxed! This is rumor on the internet and the people spreading this has to be careful what they say! I do not know the rule of this forum, but I can post the link here XDA? Or look at XDA Xperia Z2 that there is my thread about it! It has no connection to see that light by the entrance of the headset with the water resistance! Lots of folks over at XDA confirmed having seen the light and comprove that your device is waterproof!

Re: headphone jack not waterproof

obaidah1 — Mon, 26 May 2014 13:46:01 GMT

Mine is exactly the same .. The very bottom of the hole!!

Re: headphone jack not waterproof

Gemofinida — Thu, 29 May 2014 14:53:17 GMT

On mine I don't see the light, I think you should take it back, as if you see the light = not water proof on the jack.

Another note so the waterproof is not for scuba diving and taking photos.

Re: headphone jack not waterproof

Eekol — Sun, 05 Oct 2014 06:29:04 GMT

Hi,

I submerged my xperia z2 last night in the swimming pool. It's been 12 hours since I submerged my phone. Every thing is running perfectly except for my headphone jack. The first time I used my earphone there's small amount of water coming out from the hole. The headphones is not working because it's not fully dried from water? I tried cleaning it up and blowing some air for some particles to get dry but it still not working.

I need help please because my phone is not insured because I bought it online

What should I do?!