topic Re: Phone won't save screenshot properly. in XPERIA archive

Phone won't save screenshot properly.

Derri — Wed, 10 Dec 2014 01:31:32 GMT

Hi,

My Sony Xperia J won't save screenshots properly. I'll take the screenshot and then I'll get a notfication saying its saving but it will be like that always, it never saves properly, it just keep saying 'Saving Screenshot' with a picture of the screenshot below it.

Even when I turn off/turn on my phone it will still do it.

Any help or advice would be greatly appreciated.

Thanks.

Re: Phone won't save screenshot properly.

Uliwooly — Wed, 10 Dec 2014 03:32:09 GMT

Do you have enough free internal storage?

Re: Phone won't save screenshot properly.

Derri — Fri, 12 Dec 2014 03:59:10 GMT

Yes and I have an external storage as well.

Re: Phone won't save screenshot properly.

Phy — Mon, 15 Dec 2014 17:36:20 GMT

Try booting on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Phone won't save screenshot properly.

Derri — Sun, 21 Dec 2014 01:58:02 GMT

How will this help exactly?

I don't see booting my phone in safe mode then booting it in normal would do anything.

Re: Phone won't save screenshot properly.

Uliwooly — Mon, 22 Dec 2014 18:03:08 GMT

@Derri Boot on safe mode, if you experience the same issue then repair your phone with PCC, if you don't then its an app problem. Its that simple

Re: Phone won't save screenshot properly.

Derri — Mon, 22 Dec 2014 18:38:08 GMT

Hi,

Thanks for the reply, what does PCC mean though?

Re: Phone won't save screenshot properly.

Phy — Mon, 22 Dec 2014 18:40:56 GMT

PCC Means PC Companion. See link below

Sony PC Companion
http://support.sonymobile.com/us/tools/pc-companion/