topic Re: not working in XPERIA archive

not working

saeed007 — Wed, 10 Dec 2014 17:58:13 GMT

i am updating my xperia x10 with pc companion it stuck at the end.so i disconnetc it now my phon is just turn on and show the sony ericssion logo and turn off plz help me how i can make it work able

Re: not working

Thommo — Wed, 10 Dec 2014 18:01:25 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: not working

saeed007 — Thu, 11 Dec 2014 02:13:24 GMT

i follow thw steps now pc companion just saying please wait and the is keep turn on and off now what to do

Re: not working

Hampus — Thu, 11 Dec 2014 09:45:45 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm not sure what you mean, could you please elaborate? Do you mean that PC Companion turns on and off or is it the phone? If it is the phone, remove and insert the battery to make sure that the phone is completely off.