topic Re: dropped xperia in XPERIA archive

dropped xperia

chaitanya224514 — Wed, 10 Dec 2014 18:34:25 GMT

Hii... I am xperia L owner and I had dropped my phone from 3ft of height.My phone suddenly switched off at that instance I had 10% of charging .When I plugged in charger phone stopped on sony logo and phone's temperature reaches approx more than 45 c .I charged my battery from external charger but sony logo remains as it is and unable proceed to bootanimation. It lasts until battery become zero

Re: dropped xperia

chaitanya224514 — Wed, 10 Dec 2014 18:42:17 GMT

what exactly happened to my phone?Is that hardware problem?What about my motherboard?plz help

Re: dropped xperia

Thommo — Wed, 10 Dec 2014 18:59:51 GMT

Try performing a system repair - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

If that fails then you need to either return your device to the place of purchase or contact Xperia care and ask that your device be inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: dropped xperia

Jake-SonyXperia — Wed, 10 Dec 2014 23:54:44 GMT

Hi chaitanya224514,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In the case that the instructions supplied by Thommo do not help, you will need to get the device to a service agent, as this could be related to a hardware issue.

Please see the link below for deails of Sony Customer Care.

http://support.sonymobile.com/au/contactUs/

I apologize for any inconvenience this may cause.