https://community.sony.lt/t5/xperia-archive/customer-service/m-p/3311293#M440199 I purchased a Sony Xperia Z1 compact 3 months later screen had a tiny crack and touch screen did not work I took it local authourized sony service shop and gave approval for the repair now it has been more than 3 months and still at the service shop they dont tell me when it will be repair all I hear from customer service is they notified upper level tecnicians and waiting for response and top of that they are asking me to be patient after 3 months terrible customer service and tech support. Thu, 11 Dec 2014 10:34:42 GMT HakanC 2014-12-11T10:34:42Z https://community.sony.lt/t5/xperia-archive/customer-service/m-p/3311293#M440199 I purchased a Sony Xperia Z1 compact 3 months later screen had a tiny crack and touch screen did not work I took it local authourized sony service shop and gave approval for the repair now it has been more than 3 months and still at the service shop they dont tell me when it will be repair all I hear from customer service is they notified upper level tecnicians and waiting for response and top of that they are asking me to be patient after 3 months terrible customer service and tech support. Thu, 11 Dec 2014 10:34:42 GMT https://community.sony.lt/t5/xperia-archive/customer-service/m-p/3311293#M440199 HakanC 2014-12-11T10:34:42Z https://community.sony.lt/t5/xperia-archive/customer-service/m-p/3311294#M440200 <P>I'm very sorry to hear this and to see that your phone has been to service for almost 2 months. I understand that it's frustrating that the service is taking so long.</P> <P>I see that you have also been in contact with your local Sony Xperia support regarding this and they have already raised your case internally&nbsp;to assist you but as i don't understand the language it's hard for me to give you any more details i'm afraid. For the latest information and assistance, please contact your local support again if you haven't heard from them.</P> Thu, 11 Dec 2014 11:11:42 GMT https://community.sony.lt/t5/xperia-archive/customer-service/m-p/3311294#M440200 Rickard 2014-12-11T11:11:42Z