topic Re: WiFi Dropping when connected to Bluetooth in XPERIA archive

WiFi Dropping when connected to Bluetooth

Bobmeaney — Mon, 15 Dec 2014 20:58:43 GMT

Im having a strange issue when using both Bluetooth and Wifi simultaneously.

This happens pretty regularly when using the Spotify app whilst having the phone audio connected to a Bluetooth speaker. The pairing process works without issue. However, as soon as I begin searching the app for music, and select a track for playing, the WiFi connection drops. Sometimes It eventually reconnects, other times I have to go back to settings and manually select the network once again.
During the connection drop, I can still see the Wifi network and all my other devices still remain connected. Rebooting the doesnt fix it, nor does disabling/enabling the wifi.
Would appreciate your help on this as its rendering the phone useless for music streaming!
Thanks,

Brian

Re: WiFi Dropping when connected to Bluetooth

Jake-SonyXperia — Tue, 16 Dec 2014 00:00:00 GMT

Hi Bobmeaney,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this situation, you may be best to first try backing up the handset and then attempting a software repair on the device. Please see the instructions below on how this is done.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

If this does not help, please let us know.

Re: WiFi Dropping when connected to Bluetooth

Bobmeaney — Tue, 16 Dec 2014 18:32:06 GMT

Hi Jake, and thanks for the response.

I wiped and restored the phone today as instructed. Since then I have tested the bluetooth streaming, and unfortunately the WiFi is still dropping constantly.

Please advise how best to proceed.

Re: WiFi Dropping when connected to Bluetooth

Bobmeaney — Tue, 16 Dec 2014 18:33:29 GMT

Jake, I have just realised that I posted this in error on the Z2 page, apologies. My phone is actually an Xperia Z3, just purchased a month ago.

Re: WiFi Dropping when connected to Bluetooth

Jake-SonyXperia — Thu, 18 Dec 2014 01:55:15 GMT

Does this only happen when using Spotify, or does this happen with all apps when connected via Bluetooth, say Youtube for example?

Re: WiFi Dropping when connected to Bluetooth

Bobmeaney — Thu, 18 Dec 2014 15:40:50 GMT

Jake, the only apps I have tried would be spotify and youtube, since they utilise both Bluetooth and WiFi simultaneously.
In both cases, the WiFi has dropped several times.

Re: WiFi Dropping when connected to Bluetooth

Jake-SonyXperia — Fri, 19 Dec 2014 00:52:36 GMT

This could possibly be a hardware issue with the device, in all honesty, I suggest getting the handset back to the place of purchase or contacting Sony Mobile directly to see what can be done for you.

http://support.sonymobile.com/global-en/contactUs/

I am really sorry for this inconvenience.

Re: WiFi Dropping when connected to Bluetooth

Bobmeaney — Fri, 19 Dec 2014 01:11:10 GMT

Ok thanks Jake, Ill go back to my Mobile service provider as it was purchased from them via a contract.

Re: WiFi Dropping when connected to Bluetooth

Jake-SonyXperia — Fri, 19 Dec 2014 01:24:51 GMT

No problem, I hope all goes well with this.

Keep us updated

Re: WiFi Dropping when connected to Bluetooth

RichMArr — Sun, 28 Dec 2014 01:47:18 GMT

I also have a similar issue,...

my phone is Z2, unlike before my bluetootth and wifi can work simultaneously when playing Spotify using a bluetooth speaker.

however, now when i try to connect my phone via bluetooth where my wifi is on as well, it connects to the bluetooth speaker and eventually turns off after few seconds. please help thanks

Re: WiFi Dropping when connected to Bluetooth

jmaxim917 — Tue, 30 Dec 2014 19:58:15 GMT

I'm having the same problem with my Z2 when it connected to the Sony SBH50 Bluetooth headset. I have never used Spotify and it happens regardless of what I'm doing, browsing, YouTube, etc. When it happens I have to turn off the headset or disable the phone's Bluetooth. Really annoying.