topic Z2 Does not recognize touch after wash in XPERIA archive

Z2 Does not recognize touch after wash

damian01----- — Mon, 22 Dec 2014 18:53:50 GMT

Hi guys,
I have really big problem with my Z2, well I was drawing on my phone using I think it was black gel pen.
It left some of the ink on the screen so I took Z2 for a wash, I use just a basic sponge with some FAIRY Washingup Liquaid and the wash everything of the phone with water and now Z2 doesn't recognize any touch.

I've reset it, hard reset it, turn it off and no fix.
Also, no water was get it as all flaps were closed and I check the paper above sim and it's white.
It does react to water pour on it but not for my fingers.

Any idea what's wrong?

Re: Z2 Does not recognize touch after wash

Phy — Mon, 22 Dec 2014 19:02:23 GMT

Try rebooting on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z2 Does not recognize touch after wash

damian01----- — Mon, 22 Dec 2014 19:26:01 GMT

I can't it doesn't recognize my fingers, it only reacts to water...

I even try to repair via PCC hoping that problem is on software side but no.

Any other idea?

Re: Z2 Does not recognize touch after wash

Phy — Mon, 22 Dec 2014 19:32:43 GMT

Umm, yeah I would contact Sony Xperia Support and see what they could do.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z2 Does not recognize touch after wash

damian01----- — Mon, 22 Dec 2014 19:35:11 GMT

Tried them already, told me to sent Z2 but I was hoping that some1 would come up with something.

Re: Z2 Does not recognize touch after wash

Uliwooly — Mon, 22 Dec 2014 19:36:37 GMT

It seems to be a hardware issue, follow @Phy 's advice and contact your local Xperia Care

Re: Z2 Does not recognize touch after wash

Uliwooly — Mon, 22 Dec 2014 19:36:56 GMT

There's another alternative, to repair your phone with PCC

Re: Z2 Does not recognize touch after wash

Phy — Mon, 22 Dec 2014 19:38:06 GMT

Link to Sony PC Companion if you don't have it.

http://support.sonymobile.com/us/tools/pc-companion/

Re: Z2 Does not recognize touch after wash

damian01----- — Mon, 22 Dec 2014 19:45:08 GMT

I've tried repairing using PCC and still no luck.

So no other way then sending it to Sony, do you thinks guys they could accept it under the warranty?

Re: Z2 Does not recognize touch after wash

Uliwooly — Mon, 22 Dec 2014 19:51:25 GMT

Once you send it request a vacuum test if they say its water damaged

Re: Z2 Does not recognize touch after wash

damian01----- — Mon, 22 Dec 2014 20:08:03 GMT

I've checked the paper above simcard and it's still white. Also I don't see any vapour under camera nor screen.

The weird thing is that it doesn't react to fingers but for water does.

No other way then backup the phone and charger and send it to them.

Hope they will accept it under warranty.

Re: Z2 Does not recognize touch after wash

dandy63 — Mon, 22 Dec 2014 21:30:17 GMT

Try giving the screen a really good clean with something like a non alcohal wipe or a special screen cleaner for computer screens, i'm wondering if there is a very thin film of the washing up liquid left on the screen......worth a try :smileysmileywink:

Re: Z2 Does not recognize touch after wash

damian01----- — Tue, 23 Dec 2014 22:00:42 GMT

@Up Tried, even leave phone for a day in paper on the screen (don't know if that might help) but still nothing.

No other way then go to my network and give them Z2 for repair (Have to go cause I have no other phone to use, they need to give me something).

Thanks guys for help.