topic Re: Problems wit contacts in XPERIA archive

Problems wit contacts

gibrahimg — Wed, 24 Dec 2014 12:03:24 GMT

I cannot save contcts in xperia z1, android 4.4.4.

I also get the following messages sometimes when I try to access contacts:

Unfortunately, contacts has stopped

Unfortunately android service has stopped

Unfortunately MCAfee innovations has stopped

Regards,

Gumma

Re: Problems wit contacts

Ashroft98 — Wed, 24 Dec 2014 12:11:58 GMT

Try this

Go to Settings > Apps > All > Locate and press "Contacts" and press "Clear Data".Next restart phone.

And then try uninstall MCAfee antivirus.

Re: Problems wit contacts

_alexdon_ — Wed, 24 Dec 2014 12:14:57 GMT

If the above does not help,you may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Problems wit contacts

Phy — Wed, 24 Dec 2014 18:47:51 GMT

Link to Sony PC Companion if you don't have it.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Problems wit contacts

1400 — Fri, 26 Dec 2014 03:48:14 GMT

Thanks for sharing the info. Very Useful.

Re: Problems wit contacts

Uliwooly — Fri, 26 Dec 2014 07:15:11 GMT

Don't forget to backup your phone

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355