topic Re: Music Player issue in XPERIA archive

Music Player issue

Kennith_Samlero — Fri, 26 Dec 2014 05:15:01 GMT

When I click "Tracks" on my Xperia Neo L, a message will pop up "Unfortunately, Music has stopped" and will bring me back to the home page.

Re: Music Player issue

Uliwooly — Fri, 26 Dec 2014 05:17:09 GMT

Settings > apps > all > walkman > clear data > restart your phone > check again

Re: Music Player issue

Kennith_Samlero — Fri, 26 Dec 2014 05:22:26 GMT

Thank you so much for your prompt response. However, I was not able to find "walkman" in my apps. I however have "Music" and "Music Player" in the least. Does this help? Is this some kind of a virus stopping me to view all my music list?

Re: Music Player issue

Uliwooly — Fri, 26 Dec 2014 05:37:38 GMT

Yes that should do it

Re: Music Player issue

Kennith_Samlero — Fri, 26 Dec 2014 05:58:10 GMT

Sorry, done as instructed and restarted phone. Still the same.

Re: Music Player issue

Uliwooly — Fri, 26 Dec 2014 06:01:50 GMT

Do you have any taskiller or antivirus?

Re: Music Player issue

Kennith_Samlero — Fri, 26 Dec 2014 06:05:47 GMT

No Sir. What can you advise?

Re: Music Player issue

Phy — Fri, 26 Dec 2014 06:13:50 GMT

Boot your phone on safe mode and then check if the issue still occurs.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Music Player issue

Phy — Fri, 26 Dec 2014 06:14:51 GMT

You can then use Sony PC Companion and try to repair the phone.

http://support.sonymobile.com/us/tools/pc-companion/

Re: Music Player issue

Kennith_Samlero — Fri, 26 Dec 2014 06:22:48 GMT

Done booting phone on safe mode. Same error still occured.

Re: Music Player issue

Uliwooly — Fri, 26 Dec 2014 06:34:50 GMT

You should backup and repair your phone with PCC