topic Re: black screen in XPERIA archive

black screen

cezarmed2 — Fri, 26 Dec 2014 15:11:22 GMT

Hi!

My screen on the xperia e3 blacks out 2-3 times a day for 2-3 minutes and after that comes back to normal.

The screen gets black and if i press where the buttons for home/back were,the phone makes it feedback noise.

whats the problem?

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 15:44:25 GMT

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: black screen

cezarmed2 — Fri, 26 Dec 2014 16:36:00 GMT

ok,i will run it one day in safe mode to see if happens again

Re: black screen

Phy — Fri, 26 Dec 2014 16:38:09 GMT

After words you can try and repair your phone with Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 20:32:31 GMT

@Phy wrote:
After words you can try and repair your phone with Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: black screen

cezarmed2 — Fri, 26 Dec 2014 21:22:57 GMT

how would this process affect my warranty?

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 21:28:53 GMT

It will not affect the warranty,PCC is an official tool from Sony.

Re: black screen

cezarmed2 — Fri, 26 Dec 2014 21:38:02 GMT

Can anything go wrong? can i restore from backup?

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 21:41:03 GMT

If you follow the steps exactly,it won't go wrong. Yes,you should be able to restore.

Re: black screen

cezarmed2 — Fri, 26 Dec 2014 21:52:03 GMT

so can you guide me step by step exactly?

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 22:02:52 GMT

@alexdon wrote:

@Phy wrote:
After words you can try and repair your phone with Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: black screen

cezarmed2 — Fri, 26 Dec 2014 22:13:28 GMT

the device shoul not be connected at first?

the device should be off?

Re: black screen

_alexdon_ — Fri, 26 Dec 2014 22:56:12 GMT

Yes,the device should not be connected.