topic Re: sound disappear in XPERIA archive

sound disappear

Nuha93 — Mon, 29 Dec 2014 14:46:19 GMT

Hi there ..

I bought a new sony xperia z1 compact, it's perfect ! but there is a problem with the sound, it often disappears when I have call or even when I watch a video or listen to music! I should turn off the phone to get it back!

I searched a lot to solve this problem and I got nothing, I hope that you can help me with it

thank you

Re: sound disappear

_alexdon_ — Mon, 29 Dec 2014 14:59:28 GMT

How can the sound dissapear? Does this occur in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: sound disappear

Nuha93 — Mon, 29 Dec 2014 15:14:13 GMT

No, It's not in the safe mode.

It's like there's no sound suddenly, for example when I call someone suddenly his sound disappear, I thought the call has been ended but simply I can't hear the caller voice

Re: sound disappear

_alexdon_ — Mon, 29 Dec 2014 15:52:50 GMT

And in safe mode everything works fine?

Re: sound disappear

Nuha93 — Mon, 29 Dec 2014 18:41:32 GMT

I tried to play video and make a call and nothing happened to the sound, it's work normally. But actually the sound disappear suddenly without reason, I'm afraid that it just doesn't disappear again without no reason also

Re: sound disappear

_alexdon_ — Mon, 29 Dec 2014 20:34:26 GMT

You should keep us updated if that occurs again.