topic Re: SIM models/brand supported in XPERIA archive

SIM models/brand supported

Wed, 06 Oct 2010 21:16:00 GMT

Hi all:

I would like to know which SIMs are supported by x10 mini.

This error is caused by a SIM incompatibility:

http://talk.sonyericsson.com/thread/3671?tstart=0

The problem is that the phone doens't support or doesn't like some new SIM models, so, I need to ask my operator sell me a old one meanwhile SE fix this problem.

I was looking over the internet and most of people that have this problem have fixed using/buying an old SIM.

Thanks

Re: SIM models/brand supported

sushidushi — Thu, 07 Oct 2010 01:34:56 GMT

I think the phone needs a new SIM card - one that is 3G compatible - not an older one. At a quick look, that's what the people were saying on the thread you linked to. I am pretty certain that there are no SIM cards that are too new to be compatible with the X10...

Re: SIM models/brand supported

Thu, 07 Oct 2010 02:02:03 GMT

First of all, I am honored, thanks for your reply.

Second, I tried 8 sims cards, 6 from this year and the others are 2/4 years old. I changed between them several times and the phone turn on just with the old ones.

Indeed my sim is 3 months old.

The difference between them is the chip(the golden part in my country) in the new ones it covers all the card, in the old ones only the half, maybe it is a "contact" problem.

BTW, the weird thing is the phone worked with my card for a week.

I don't know if this helps, but my firmare version is 1.1.A.0.8, there are not new updates for this region, my phone is unbranded I bought in a sony store.

The latest firmware available for the rest of the world is 1.2.A.1.174. The point is to know if someone have the same problem with the latest firmware..

Thanks.

Re: SIM models/brand supported

suze — Thu, 07 Oct 2010 07:54:17 GMT

My sim card is pretty old but wouldn't be recognised when I first received the phone. I rang my carrier T-Mobile UK and their customer support said I didn't need a new card but just needed to bend the old one very gently to ensure good contacts from the card to phone. I was a little sceptical I have to say and slightly worried that I would 'kill' my sim card but they were absolutely right.... it worked like a charm and has been fine since.

So maybe it is just bad contacts with various of your cards that is causing it not to be seen. If you follow the above advice... be gentle!!!

Re: SIM models/brand supported

Thu, 07 Oct 2010 13:16:25 GMT

I am always gentle

Joke asaid, did you say "bend"? I speak spanish and I have fear of misunderstanding.... And Bend it how? vertically, horizontally? chip up, chip down?

Re: SIM models/brand supported

sushidushi — Thu, 07 Oct 2010 14:00:40 GMT

Have you spoken to your operator to see what they suggest? I wasn't aware of the SIM cards with the gold contact covering the whole of the card. Mine only covers half.

Re: SIM models/brand supported

Thu, 07 Oct 2010 14:23:49 GMT

You're maybe habituate to real support, in my country the support is provided by trained monkeys, rats in some cases. So, normally "power users" fix your own problems.

BTW, what firmware version do you have?

Re: SIM models/brand supported

suze — Thu, 07 Oct 2010 14:31:47 GMT

Lol on the gentle front! Good to hear:smileywink:

When holding my sim card blank side up, gold side down then I bent it downwards in a very gentle curve. It doesn't look like you are doing much but it was obvsiouly enough to make the difference. It is clearly advice they give out quite often because as soon as I said the problem they replied 'oh yeah all you need to do is bend it slightly.' I take no personal responsibility for you doing a strong man impression and folding all your sim cards in half tho!

Btw my gold contacts are only half of the card and I have just checked a handful of pay as you go sim cards T Mobile gave my son to hand out to friends when he got his new phone earlier this year and they are the same.

Re: SIM models/brand supported

Thu, 07 Oct 2010 14:55:56 GMT

it didn't work for me, maybe I should need your magical and delicated hands.

My problem is when I try to turn on the phone, once it is turned on I don't have problems. To turn it on I need PC Companion and an USB cable.

Re: SIM models/brand supported

suze — Thu, 07 Oct 2010 15:13:03 GMT

The phone is under warranty if you cannot fix it by all the normal methods and the walk in service centre can't fix it by running the repair, then I think you should ask for a replacement. I have also just seen all of your comments in the very long thread about the mini's not turning on with a Sim card in. It is obviously some kind of bug which I can understand you being very frustrated by.

Re: SIM models/brand supported

sushidushi — Thu, 07 Oct 2010 17:14:12 GMT

I think the phone companies' customer service people are not subject to as much regional variation as you suspect - they are trained to read from scripts. But, if the phone is not working as it ought to work, and Suze's suggestion of bending the card doesn't work, then you really need to insist that they help you. I would think that in most countries they have to supply you with something that works.

We are all currently on firmware version 1.6. There is to be an upgrade to Android 2.1 soon - from the end of this month onwards, depending on your phone company and what they are going to do to add their logos and otherwise muck about with a perfectly good product...!

Re: SIM models/brand supported

Thu, 07 Oct 2010 17:18:20 GMT

I went to change my chip, but my operator said me that they don't work with that chip model anymore. I try 4 "current" chips and all of them had the same problem (the phone didn't turn on), BUT, the person who sold the chips had an old one... I tried with it and the phone turn on normally.

So I have tested 11 new chips (half gold part) and they fail 11/11

I have tested with the old ones and they work 4/4

At least with my OLD firmware version.

Thanks

Re: SIM models/brand supported

Fri, 08 Oct 2010 18:57:58 GMT

I have a lot of contacts 😉 I have a friend working in my Network operator and she got an old SIM card for me. The model is HLR00 64k Generic, and it works like a charm.

So, confirmed it is a phone bug, at least with my firmware version. I was turned the phone on/off ALL the day and it worked every time.

Thanks for your support, please report this bug, this kind of card there are not available anymore, I had just luck.

Re: SIM models/brand supported

Tue, 12 Oct 2010 01:04:18 GMT

It worked two days... Now I have this problem AGAIN.

Re: SIM models/brand supported

suze — Tue, 12 Oct 2010 08:21:01 GMT

I think you need your phone replacing under warranty and tell your carrier/retailer that you won't accept anything less. This is a ridiculous carry on, you can't be going through 13 to 14 different sim cards. Exchanging one I can understand, but thay many is just plain wrong! If your carrier can't provide you with an X10 that will work with their sim cards then perhaps they will give you a different handset.

Re: SIM models/brand supported

Tue, 12 Oct 2010 13:31:17 GMT

Thanks for our answer but:

1- My operator changes my handset ONLY if Sony reports a problem. (Sony didnt do it)

2- In the support service, they try the phone WITHOUT sim card, withoud sim card the phone works so... there is no problem for them. They can not accept my sim card to test due to privacy issues.

3- At this point I know it is not a SIM problem, it is a software problem because:

a- If you can turn on the phone (using the methods posted in the "x10 mini doen't turn on" thread), the phone works with any sim card.

b- It works normally with my first SIM card for 4 days and 2 with the second one. In fact its used to work with my gf sim card, now it doesn't.

c- I have the same problem with the phone reseted to factory (it is not a third party's application problem).

So, I guess the phone write down something in the SIM card or read something...

Or maybe it is just a random problem in the boot process.

Besides maybe this problem is solved in the "new" firmware version (1.2.A.1.174), but Sony has not released this version in my area yet...