https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542020#M10320 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/975183">@Hjellis</A><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/931360">@Soulsus00</A>&nbsp;You can try to clean the proximity sensor located in the right upper side near the Sony logo on the XZ. It is very sensitive and any dirt can enable it.</P><P>There is also a possibility that a 3rd party app is involved.</P> Sat, 18 Mar 2017 07:54:17 GMT _alexdon_ 2017-03-18T07:54:17Z https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542018#M10318 Everytime when I make or get a call or listen to WhatsApp Audio message my screen turns off and can't turn it on untill the call/message is over. What should I do? Xperia XZ Fri, 17 Mar 2017 16:23:18 GMT https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542018#M10318 Soulsus00 2017-03-17T16:23:18Z https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542019#M10319 I have the same problem. I know it has something to do about a sensor that are supposed to detect when you have your phone next to your ear. But i hope someone knows how to fix it. Fri, 17 Mar 2017 16:54:21 GMT https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542019#M10319 Hjellis 2017-03-17T16:54:21Z https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542020#M10320 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/975183">@Hjellis</A><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/931360">@Soulsus00</A>&nbsp;You can try to clean the proximity sensor located in the right upper side near the Sony logo on the XZ. It is very sensitive and any dirt can enable it.</P><P>There is also a possibility that a 3rd party app is involved.</P> Sat, 18 Mar 2017 07:54:17 GMT https://community.sony.lt/t5/xz-series/screen-turns-off-while-call/m-p/3542020#M10320 _alexdon_ 2017-03-18T07:54:17Z