topic Re: Sliding up On screen doesn`t answer call in XZ Series

Sliding up On screen doesn`t answer call

Jonasolof — Sat, 21 Jul 2018 14:15:48 GMT

I have missed several important calls because I could not answer. Sliding up the circle on the screen only works some times. Normally, if you`re right handed, you`d want to use your thumb. I have tried with the index finger also. This is a very serious defect which makes me not being able to use the phone under critical circumstances. I just missed a call from the Police. Since they used a private number I could not call back (I was waiting to be called up so I know that it was the Police). I then tried calling the xz2 compact several times from another phone. Sometimes the swipe works, sometimes not.

Earlier, I tried to implement the answering function by which you answer by simply putting the phone to your ear. This often did not work so I went back to answering by sliding up on the screen.

If this problem is not solved I`ll return the phone and buy another brand dual sim phone.

Re: Sliding up On screen doesn`t answer call

Jonasolof — Sat, 21 Jul 2018 14:19:05 GMT

I have the Sony protective cover with a flap over the screen. When I tried calling the phone from another phone the flap was put to the side and the phone was flat on a table.

Re: Sliding up On screen doesn`t answer call

Jonasolof — Sat, 21 Jul 2018 14:41:39 GMT

I now disabled smart call handling which anyhow does not work. Still, swiping up does not answer calls. Possibly, licking my fingertip before answering helps sometimes. Rather impractical and unhygienic for a doctor.

Re: Sliding up On screen doesn`t answer call

Pliggen — Sat, 21 Jul 2018 19:07:50 GMT

I also have the same issue when answering phonecalls. Also typing has become worse after .265 update. Only thing that's been improved is the touch delay that was before. (Approximately 5mm delay on finger movement on screen.)

So boring when they fix one issue and you get another instead. This I flagship phones.

Re: Sliding up On screen doesn`t answer call

Jonasolof — Sun, 22 Jul 2018 02:55:51 GMT

The problem that sliding up often does not answer calls appeared less than a week ago so it is perhaps related to an update. I then have to immediately call back - provided that a call id is given - and explain that the Sony phone has a fault so I cannot answer calls.

Re: Sliding up On screen doesn`t answer call

MARTIROQUAI — Sat, 15 Dec 2018 21:22:22 GMT

I have this same problem. It sometimes works ok, others I have to try as many times as I am able to before I loose the call and I also lost some calls although I tried and I tried to answer sliding up. Does anyone know how to fix this issue?

Re: Sliding up On screen doesn`t answer call

Wed, 19 Dec 2018 16:33:54 GMT

I have the same issue - sliding up on the screen only works some times.

I found two different solutions to fix this issue:

- In display settings, disable the option "Prevent accidental operations with screen off"

- When receiving a call, press the power button two times (lock - unlock)

Re: Sliding up On screen doesn`t answer call

hairycaveman12 — Mon, 11 Feb 2019 20:36:27 GMT

You have disable the function that when you push the powerbutton your screen will lock immediatly. You must go to screensaver. After I did this I could answer the phone by sliding up.

Re: Sliding up On screen doesn`t answer call

Jeff_NC — Tue, 10 Dec 2019 13:14:25 GMT

I have the same problem, a year and a half after this was posted. I have installed all software updates. C'mon, Sony, this can't be so hard to fix. And, I mean, it IS a TELEPHONE, right?