topic XZ2 Broken Speaker Issue? in XZ Series

XZ2 Broken Speaker Issue?

BardofLore — Thu, 10 May 2018 20:06:05 GMT

I've gone through two phones in the last couple of days. My audio will sound ok and then sound like it's blown out. Nothing in Safe Mode has helped me, and my diagnostics test doesn't really solve any problem. This is also from right out of the box. So I don't have any apps that may be affecting it.

Re: XZ2 Broken Speaker Issue?

Ryotarumi — Fri, 11 May 2018 11:09:41 GMT

Hi, which model do you have? I just received my H8296 (HK) yesterday and it does the same thing. It's weird because after a factory reset, it was perfectly clear for a couple hours before getting all distorted and muffled again

Crackling loudspeaker

Jlnjnssn — Wed, 16 May 2018 08:33:19 GMT

Hello,

I enjoy using my xz2. Only thing is that my speaker is making a weird crackling. I just found out today, how higher my volume, the louder the crackling sound is. Please help me

Re: Crackling loudspeaker

dandy63 — Wed, 16 May 2018 12:14:40 GMT

@Jlnjnssn is this happening every single time thru different formats ie YouTube etc etc.... how high do you have the volume to to set of the 'crackling' 🤔

Re: Crackling loudspeaker

Yc6 — Wed, 16 May 2018 21:45:15 GMT

I have the same problem from day one. There's an issue with the speaker. What i have discovered is that if I gently insert the sim slot and not push in too hard in the cracking in the speaker stops. I think needs to take it back to Sony to have it fixed. I bought mine overseas which is really annoying there's no international warranty.

Re: Crackling loudspeaker

dattitan — Thu, 14 Jun 2018 13:55:05 GMT

I also have similar situation with the sound of the machine is very small. Who can solve it?

Re: Crackling loudspeaker

Fri, 15 Jun 2018 21:33:10 GMT

Send it for repair if you have warranty, I had the same problem with my XZ1 and they changed speakers, after that it was fine

Re: Crackling loudspeaker

dattitan — Sun, 17 Jun 2018 08:06:06 GMT

me was resolve problem with the sim out of the simlock

Re: Crackling loudspeaker

Jannax — Wed, 27 Jun 2018 15:33:14 GMT

Hi. I had the same problem. I sent the teleofn for repair (warranty). It did not help. It is worse. The loudspeaker cracks, and squeaks while talking. I am heartbroken.

Re: Crackling loudspeaker

JC34 — Sun, 01 Jul 2018 19:04:18 GMT

I have the same issue, had my XZ2, just over a month & now any volume over 50% is crackling & distorted - the headphones are crystal clear, so it seems like the speaker is faulty?

I have tried removing & refitting the sim tray, but it seems to make no difference

Is there anything else that I can try? (don't really want to send the phone away (bad previous experience:(

Re: XZ2 Broken Speaker Issue?

980ctane — Fri, 13 Jul 2018 15:26:02 GMT

Hi,

Did anyone resolve this? I have just bought this phone today and am experiencing the same issue. Factory Reset resolves it then after a while it comes back.

Can someone from Sony please advise?

Thanks

Re: XZ2 Broken Speaker Issue?

SR147 — Fri, 13 Jul 2018 16:26:47 GMT

I really hope a software update will solve this issue.

Re: XZ2 Broken Speaker Issue?

gh1234 — Wed, 18 Jul 2018 06:06:43 GMT

This started to happen this morning for me as well.

I preordered the phone and had no such issues till now, don't know what caused this, used to work last night.

It sounds like the speaker itself or something else inside the phone picks up some frequencies and resonates way too much. I'm not sure if this is software related, especially as this only affects one of the speakers.

Re: XZ2 Broken Speaker Issue?

MaverickCK — Wed, 18 Jul 2018 07:53:15 GMT

I also have the problem on my yesterday purchased phone, that the upper speaker is not working correct. During playing music or videos it is not working at all, during calls it is far too low volume even with volume setting to 100%.

Any feedback from Sony so far?

Re: XZ2 Broken Speaker Issue?

gh1234 — Thu, 19 Jul 2018 17:18:35 GMT

I had a chat with a support agent today. They told me to send the phone in for repair (tried software repair before).

I'll report back once I get my phone back. They will probably just change the faulty speaker

Re: XZ2 Broken Speaker Issue?

ElaineYu_HK — Fri, 20 Jul 2018 11:27:52 GMT

@gh1234 wrote:
I had a chat with a support agent today. They told me to send the phone in for repair (tried software repair before).
I'll report back once I get my phone back. They will probably just change the faulty speaker

I have my speakers broken first in Early July, sent it to Sony for repair, got it back the next day with the speakers changed. Then after using it a few days, the speaker cracked again. I sent it back to repair the 2nd time last weekend, and guest what? the speaker cracked today!

What ia the meaning of an repair when it fails to solve the problem?

When I asked the sony girl just now to ask the repai guy what could possobly cause the problem again and again and now again, she told me they only replace bad components and are not responaible to find out the reason.

SO What can I do, except holding me breath and pray that this time the repair do actually work??

Re: XZ2 Broken Speaker Issue?

niremetal — Tue, 24 Jul 2018 17:25:14 GMT

@gh1234

Where are you based? If you're in the United States, I would not hold my breath on getting your phone back from repair. And if you do, I'll be curious to know what you did. You can read my ongoing ordeal from sending my XZ2 off for repair of its faulty speaker here:

/t5/Xperia-XZ2/Speaker-problem-followed-by-horrendous-customer-service/m-p/1335169#M1496

Re: XZ2 Broken Speaker Issue?

gh1234 — Tue, 24 Jul 2018 17:59:26 GMT

Reading your post I'm seriously happy not to be US based. Sorry to hear your story, that sounds awful.

I'm from Germany, I got a shipping label via email, got an email when my package has been picked up from the shipping facility nearby, got an email when it arrived at the German repair partner, when they accepted to repair it as part of the warranty. Plus there is an online portal which currently reports "repair process started".

I'm pretty happy with this level of transparency.

Re: XZ2 Broken Speaker Issue?

ElaineYu_HK — Wed, 25 Jul 2018 02:33:03 GMT

I got so fed up with the repair (based in Hong Kong by the way) that I wrote an email to Sony JP via their website. I couldn't find the proper email address in sony mobile jp, so I just use the email I found in Sony jp for gerenal purpose. Link here: https://entry1.sony.jp/base/inq/cic/cic-all.html

Email is limited to 1000 characters, and all english character should change into full width or else the email system will not subit it. (change half width -> full width here: http://en.calc-site.com/letters/convert_full_half)

I sent the email on last Thursday, not so much to complaint but to leave a goodbye message, then submit again my phone for repair on Friday, got it back on Sat. On this Monday, I received first a follow-up call from Sony for my feedback to their service (this is a usual practice), and half an hour later an other extra call from again the Sony Care Centre, saying that they received my email and if the same problem happen again they will help to follow up my case bla bla bla.....Well at least they acknowledged my problem now....

Re: XZ2 Broken Speaker Issue?

gh1234 — Tue, 31 Jul 2018 06:02:04 GMT

I got my phone back in less than a week. Speaker and other (small) parts have been replaced.

The speaker sounds great again. Hope it will stay this way