topic XZ2P camera cover scratched in XZ Series

XZ2P camera cover scratched

Chasku — Fri, 07 Dec 2018 15:50:34 GMT

Hi,

I read a similar topic here but it had no solutions.

Basically the camera cover of my XZ2P is gettin scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?

Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.

Please help.

Thank you

Re: XZ2P camera cover scratched

levinsu — Fri, 28 Dec 2018 04:34:10 GMT

it’s happen to me too

Re: XZ2P camera cover scratched

Lord_viridis — Thu, 10 Jan 2019 09:35:25 GMT

@levinsu wrote:
it’s happen to me too

Not sure about op but that looks like coating, but not 100% sure

Re: XZ2P camera cover scratched

tomo100brt — Sat, 12 Jan 2019 11:20:09 GMT

Look at mine XZ2 Premium. I have Style Cover Touch SCTH40 all time. Is this undere warranty?

Re: XZ2P camera cover scratched

Lord_viridis — Mon, 14 Jan 2019 08:49:04 GMT

I can't say for sure but I would certainly be contacting local support if it were me just to check.

Re: XZ2P camera cover scratched

Chickvic — Sat, 26 Jan 2019 20:24:56 GMT

Difficult to see maybe, but mine was totally crap. My shop repaired this perfectly without any charge. In all your cases, this should be the wat to deal with this...

Half of the coating faded after 4months

Re: XZ2P camera cover scratched

NexusGTS — Sat, 02 Feb 2019 19:10:54 GMT

i have exactly the same problem

Re: XZ2P camera cover scratched

lofoa82 — Thu, 07 Feb 2019 22:49:30 GMT

Hi,

How exactly did the shop repaired it? Did they put coat again? was it a Sony shop?

Thank you!

Antonio

Re: XZ2P camera cover scratched

Emilek — Tue, 09 Apr 2019 12:41:26 GMT

Today I received the following information from an authorized Sony service in Poland.

Info from service:

The diagnosis showed damage not covered by the free warranty service. A cost estimate was issued. Please contact the place of returning the device for repair (Salon / Shop / Authorized Service Center) in order to obtain information about the cost estimate. In the case of direct notification to Regenersis - please check the e-mail address and accept or reject the cost estimate.

Documentation:

mechanical damage of the housing not subject to warranty repair conditions

Photo:

Re: XZ2P camera cover scratched

Emilek — Thu, 11 Apr 2019 14:04:50 GMT

I am begin to see the daylight.

Today, the Polish branch of Sony contacted me and said that they would look closely at my case.

I will keep you informed.

Re: XZ2P camera cover scratched

Alejandro757m — Thu, 11 Apr 2019 15:10:04 GMT

@Chasku wrote:
Hi,
I read a similar topic here but it had no solutions.
Basically the camera cover of my XZ2P is gettin scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?
Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.
Please help.
Thank you

A mi me pasó lo mismo, no tengo solución en mi país. Creo que es una falla del producto. Jamás volveré a comprar un movil de esta marca. Jamás-

Re: XZ2P camera cover scratched

Alejandro757m — Thu, 11 Apr 2019 15:12:18 GMT

Re: XZ2P camera cover scratched

Emilek — Fri, 12 Apr 2019 08:58:27 GMT

Hey.
Was your phone bought right after the premiere? I wonder if this is a problem for some first party of these phones. Sony in Poland claims that so far they have not had such a submission as mine.

Re: XZ2P camera cover scratched

Emilek — Mon, 15 Apr 2019 12:07:40 GMT

Hey.
I received an e-mail today. Sony upholds its decision. I am very disappointed with the decision.

Below are some links where similar cases are described. Maybe it will be useful to someone and he will be able to get a repair under the warranty.

http://worlditnews.top/2018/08/10/sonys-last-reluctance-xz2-premium-experience/

https://forum.xda-developers.com/sony-xz2-premium/help/xz2p-camera-lens-cover-scratched-t3876548

Re: XZ2P camera cover scratched

Emilek — Thu, 23 May 2019 08:08:07 GMT

Thanks to the great help of Jonas from this forum, Sony accepted my complaint and fixed the phone as part of the warranty. After a month, the phone came back from the service.

Once again very big thanks to Jonas.

Re: XZ2P camera cover scratched

marcl1 — Mon, 01 Jul 2019 08:46:11 GMT

Got same issue with my XZ2P which I got in Feb 2019, so it's only a few months old. Pretty annoyed.

Have contacted Sony Mobile UK support.

Re: XZ2P camera cover scratched

slgalvin — Fri, 13 Dec 2019 20:24:55 GMT

Hi there,

I've also got this issue with a 3-4 month old handset that has been in a case since straight out of the box, never dropped and well looked after. Having the same delamination of the coating over the camera glass. Sony UK/SBE were claiming physical damage (there's no scratches etc.) and were refusing their warranty obligations for this defective materials issue. Thankfully Jonas was able to resolve this dispute for me and my phone has been repaired. I can't wait to get it back now so I can get back into taking more high quality photos on the go.

Defective camera glass coating that started flaking off within 3-4 months of general use

Re: XZ2P camera cover scratched

slgalvin — Mon, 30 Mar 2020 06:18:57 GMT

Unbelievable! I've only had my phone back for one month after the debacle of getting the defective camera glass coating repaired. To my disbelief but not surprisingly, the coating is already delaminating on the replacement back. I have no idea how this got through R&D in the first place. I'm certainly not dealing with warranty support again after my experience and hassle of last time. I'll just have to strip the coating off once it gets bad enough to impact the camera performance. Poor choice of materials for an expensive flagship phone Sony! This is precisely why I refused to pay for the first repair in the first instance, I had a gut feeling the quality of the replacement part would be just as bad as the original.

Re: XZ2P camera cover scratched

slgalvin — Mon, 29 Jun 2020 06:53:15 GMT

Only a few months after the repair of my XZ2 Premium and the faulty coating on the replacement has now completely come off. Less than a year old and this is the hazey crap quality photos that my flagship Xperia now takes. Gutted to say the least that I've had this experience. Given the hassle to have it repaired under warranty the first time, I'm not sure it's worth going through again. Looks like it's time to buy some cerium oxide to see if a polish will fix it or buy a replacement OEM back case that hopefully wouldn't be manufactured with a stupid dodgy coating on the camera glass. I've always loved Sony phones, but this is definitely the last one I'll own after this terrible quality control experience.

Re: XZ2P camera cover scratched

slgalvin — Mon, 29 Jun 2020 06:58:49 GMT

This is a comparison photo taken with the front facing camera just to show how terrible the rear camera is once the coating wears off excessively.