topic Re: Dead pixels on the screen. in XZ Series

Dead pixels on the screen.

dementij — Tue, 29 Oct 2019 14:06:29 GMT

After 4 months of using the phone, broken pixels appeared at the bottom of the screen. I would like to know how many dead pixels are a warranty case? Thanks for the help.

Re: Dead pixels on the screen.

Strampke — Tue, 29 Oct 2019 20:39:18 GMT

I have exactly the same on the lower left corner.

Maybe it is caused by the construction of the phone.

Anyway, I'm not worried about it.

Re: Dead pixels on the screen.

Martin1 — Wed, 30 Oct 2019 16:30:42 GMT

Hi @dementij, sorry to hear about this.

Is the pixel still visible in the display test available in the support app? To find the display test, find and tap Settings > Support > Xperia Tests > Display. Regarding whether it is a warranty case or not, I believe that this question is best answered by your local support team, this due to the fact that this is a global support forum and that warranty terms varies a bit depending on where you are situated.

I hope that helped a little bit!

Re: Dead pixels on the screen.

dementij — Thu, 31 Oct 2019 11:37:41 GMT

Thanks for the answer. Yes, I checked the phone through the service menu. Unfortunately, broken pixels are always present on the screen. There are more than 20 of them on the screen. I contacted customer support. Waiting for their reply.

Re: Dead pixels on the screen.

Martin1 — Thu, 31 Oct 2019 12:58:59 GMT

That sounds like a good idea, @dementij.

Let me know if there is anything else I can help you with!

Re: Dead pixels on the screen.

dementij — Wed, 06 Nov 2019 09:18:08 GMT

The support service replied that there can be no more than 2 defective pixels on the screen. I handed over the phone under warranty to an authorized service. Thank.

Re: Dead pixels on the screen.

Martin1 — Wed, 06 Nov 2019 09:32:23 GMT

Thank you for the update on the case, @dementij!

I hope everything goes smoothly at the service center and if you have any further questions, do not hesitate to return to me!

Re: Dead pixels on the screen.

Strampke — Mon, 11 Nov 2019 20:10:21 GMT

Hey @dementij

Hope your device comes back repaired.

As I mentioned in my post, I have the same type of dead pixels on the bottom of the screen.

Just uploaded the wrong picture.

If you scroll up you will see the photo with the same kind of spot you have.

I leave it as it is. It doesn't bother me.

Re: Dead pixels on the screen.

XZ3user — Wed, 08 Jan 2020 12:09:35 GMT

Hello all,

same problem with my XZ3.

It was first only on one side, now I already have it on both sides.

I tried the xperia dispaly test --> during the test you can also see these dead pixels.

Heres a picture and also a picture of the area with magnification (with a microscope) --> you can clearly see that there is no light coming from the pixels.

I've contacted the sony support and I'm currently waiting for their feedback.