topic Re: Zx in XZ Series

Phone returned with same problem

Ed21 — Mon, 24 Apr 2017 01:10:59 GMT

(Translated with Google) I already sent for technical assistance with the problem of what went wrong after updating Android 7. came back the same way they just did a reset and did not solve the problem wanted to know with requires another device hi the money back .Or 100619.

Já enviei para assistência técnica com o problema do que ficou ruim após a atualização do Android 7.voltou do mesmo jeito fizeram apenas um reset e não resolveram o problema queria saber com requer outro aparelho oi o dinheiro de volta .Os 100619.

Re: Zx

CameronT — Mon, 24 Apr 2017 01:25:53 GMT

Hi @Ed21, welcome to the community.

I have used Google Translate to translate your post as this is an English language forum.

It sounds like you are having issues after upgrading to Android 7. What is the issue?

Re: Zx

Ed21 — Tue, 02 May 2017 01:10:23 GMT

I already sent the cell phone for 2 times for warranty.If it is not resolved I would like another device because with a problem it is not fair that I keep this cell phone.

Re: Zx

CameronT — Tue, 09 May 2017 00:34:46 GMT

@Ed21,

I am sorry to hear that. For that kind of request you will need to contact your Local support team.

If you can give us a description of the issues that you are facing, we may be able to help you find a solution.

Re: Zx

Ed21 — Tue, 09 May 2017 02:32:34 GMT

I have already done everything that was requested to resend the car I made the settings.This is a disregard with the customer.the problem is very clear and sound .so quro what is my right A 4021.00 device in good condition.Ha Jaentrei tbm contact sony here in Brazil and the neglect and the same.But we have our rights if I understand.

Re: Zx

CameronT — Tue, 09 May 2017 04:29:39 GMT

@Ed21,

This is an English language forum. I have done my best with Google Translate and from what I can gather I think the best option for you is to remain in contact with your Local support team. Good Luck.

Re: Zx

Campi20569 — Sat, 10 Jun 2017 20:55:23 GMT

Hello
After the last update my phone does not go wrong .... It's worse
Applications are closed
Quick battery discharge
Runs out of sound
I have to restart the phone and it works fine and then the same thing always
I have already reinstalled from factory and we remain the same
There is a problem with this update
And for what it is worth this team and the brand that is I think they are getting a little bad
a greeting

Re: Zx

MarlonUk1 — Sat, 10 Jun 2017 21:16:04 GMT

hi @Campi20569, this is an english only forum, can you describe your problem in english so we can help you better?