https://community.sony.lt/t5/xz-series/big-problem-with-my-microusb/m-p/3530362#M8170 <P>Hello,</P><P>First of all, i apologize for my english, i'm french and i'm not fluent !</P><P>I am writing to you cause I met a big problem week ago with my Xperia ZX.</P><P>After 2 hours of charging in the middle of the night, I unplug my phone and spend the day quietly. In the evening, I decided to connect my phone because it had only 17% left. But..... at this time my charger did not want to connect to my phone or not correctly. The phone only charges very slowly (around 20% per hour) and only at certain very precise angles</P><P>I want to say that no shock has been received on my phone since its purchase. My phone has a rubber protection that prevents damage from falling anyway...&nbsp;No abrupt movement was made during disconnection too.&nbsp;</P><P><BR />I am afraid to send my phone for repair and that Sony asks me to pay more than 100 € by saying that the problem is my fault and that this is not taken into account in the guarantee...</P><P>Help me !&nbsp;</P> Thu, 02 Mar 2017 22:20:11 GMT Rated95 2017-03-02T22:20:11Z https://community.sony.lt/t5/xz-series/big-problem-with-my-microusb/m-p/3530362#M8170 <P>Hello,</P><P>First of all, i apologize for my english, i'm french and i'm not fluent !</P><P>I am writing to you cause I met a big problem week ago with my Xperia ZX.</P><P>After 2 hours of charging in the middle of the night, I unplug my phone and spend the day quietly. In the evening, I decided to connect my phone because it had only 17% left. But..... at this time my charger did not want to connect to my phone or not correctly. The phone only charges very slowly (around 20% per hour) and only at certain very precise angles</P><P>I want to say that no shock has been received on my phone since its purchase. My phone has a rubber protection that prevents damage from falling anyway...&nbsp;No abrupt movement was made during disconnection too.&nbsp;</P><P><BR />I am afraid to send my phone for repair and that Sony asks me to pay more than 100 € by saying that the problem is my fault and that this is not taken into account in the guarantee...</P><P>Help me !&nbsp;</P> Thu, 02 Mar 2017 22:20:11 GMT https://community.sony.lt/t5/xz-series/big-problem-with-my-microusb/m-p/3530362#M8170 Rated95 2017-03-02T22:20:11Z https://community.sony.lt/t5/xz-series/big-problem-with-my-microusb/m-p/3530363#M8171 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/959224">@Rated95</A>,</P><P>Welcome to the community. I am sorry to hear about your problem. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Based on the fact that the phone will only charge at precise angles it seems like the charging pin may be bent. With the information you have provided I recommend you arrange a repair with your <A href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" target="_blank" rel="nofollow noopener noreferrer">local support team</A>.</P> Fri, 03 Mar 2017 03:05:35 GMT https://community.sony.lt/t5/xz-series/big-problem-with-my-microusb/m-p/3530363#M8171 CameronT 2017-03-03T03:05:35Z