topic Re: Xz flickers and flashes between screens in XZ Series

Xz flickers and flashes between screens

Hayeshouse — Wed, 08 Mar 2017 14:00:40 GMT

My hubby is having trouble with his xz. Its like something is interfering with it. Its flashing and twitching between screens and is totally unusable in the house. Took it to shop and it didn't happen and worked fine.
Has anyone else experienced this?

Re: Xz flickers and flashes between screens

CameronT — Thu, 09 Mar 2017 01:15:00 GMT

Hi @Hayeshouse, welcome to the community.

This sounds very strange... Would it be possible for you to upload a video of the issue to somewhere like YouTube, then post the link here?

Re: Xz flickers and flashes between screens

Hayeshouse — Thu, 09 Mar 2017 16:14:33 GMT

That's sounds complicated lol.
Took it back to shop with videos of it as once again was working and the diagnostics came but clear.

Re: Xz flickers and flashes between screens

Hayeshouse — Thu, 09 Mar 2017 16:15:21 GMT

I could what's app it?

Re: Xz flickers and flashes between screens

CameronT — Thu, 09 Mar 2017 23:55:55 GMT

@Hayeshouse,

I will not be able to access a whatsapp message here. Uploading to Youtube from a phone is usually very easy, when you see the video press the share button, and share it with YouTube.

Based on your description though, I cannot tell whether it is a software issue or hardware. Does it happen in safe mode?

Re: Xz flickers and flashes between screens

Hayeshouse — Fri, 10 Mar 2017 10:04:20 GMT

https://youtu.be/qmDzgnz62so
Hope it works!

Re: Xz flickers and flashes between screens

Hayeshouse — Fri, 10 Mar 2017 10:07:21 GMT

https://youtu.be/otQz7JxeOXI
Second one

Re: Xz flickers and flashes between screens

CameronT — Mon, 13 Mar 2017 00:21:35 GMT

Hi @Hayeshouse, thank you for this! I can clearly see the problem now.

Do you have a screen protector on your device? Or do you see any hairline cracks?

Also, does this happen in safe mode?

Re: Xz flickers and flashes between screens

Hayeshouse — Mon, 13 Mar 2017 06:39:03 GMT

Yes, have a glass screen protector like we do in all our phones. was ok for month with it on.
Phone away at shop so can't try safe mode.

Re: Xz flickers and flashes between screens

Hayeshouse — Mon, 13 Mar 2017 06:44:10 GMT

Also. If it was screen protector then surely it'd play up when outside the house not only inside??

Re: Xz flickers and flashes between screens

Hayeshouse — Mon, 13 Mar 2017 07:07:49 GMT

Retract my last. There's no screen protector on it yet he says and definitely no cracks.

Re: Xz flickers and flashes between screens

CameronT — Mon, 13 Mar 2017 23:23:46 GMT

@Hayeshouse,

I think a repair is necessary given the information you have provided. Looks like you are on the right path.

Re: Xz flickers and flashes between screens

Hayeshouse — Tue, 14 Mar 2017 07:01:05 GMT

I'll keep got posted!

Re: Xz flickers and flashes between screens

CameronT — Tue, 14 Mar 2017 23:35:21 GMT

Good luck @Hayeshouse.