topic Re: Oreo update - restart loop in X Series

Oreo update - restart loop

steph6 — Sat, 24 Feb 2018 11:40:33 GMT

Hello,

since oreo update, x compact has fallen in a restart loop without access to system.

The phone boots up with the successive screens :

- SONY in black font

- Powered by android animated

- Xperia animated

and restart ....

any idea ?

Stephane.

Re: Oreo update - restart loop

marbec — Sat, 24 Feb 2018 11:52:46 GMT

Same happened for me. The mobile is booting since 3 hours.

Sony, please advise!

Re: Oreo update - restart loop

steph6 — Sat, 24 Feb 2018 12:19:22 GMT

After 2 hours looping, battery is low so no more loops it just powers off.

Re: Oreo update - restart loop

steph6 — Sat, 24 Feb 2018 15:41:49 GMT

I think mobile battery was not full enough for the update.

what i've done :

- let the battery going empty and the mobile powers off definitly

- charge it during few hours

- do a soft repair from sony companion

configure from scratch 😞

Re: Oreo update - restart loop

sigiravia — Sun, 25 Feb 2018 10:28:14 GMT

Hi I have had the same problem yesterday. After installing the Oreo update, my phone entered an eternal loop. Unfortunately, I am not able to use the sony companion to reinstall the software (companion cannot see my device when plugged via usb cable). Anyone experiencing a similar problem? Thanks

Re: Oreo update - restart loop

pseudonym — Sun, 25 Feb 2018 15:18:24 GMT

@sigiravia,

I believe that you need to press and hold the volume-down key as you connect the phone to the computer. BUT FIRST you need to hold the power button down on the phone until it shuts off entirely.

Re: Oreo update - restart loop

marbec — Mon, 26 Feb 2018 21:46:10 GMT

I would like to report back that I managed to stop the endless boot loop by using the companion application from the PC. I just followed precisely the steps dictated by that SW. I lost all my data on the phone but finally Oreo was installed properly and the phone booted normally. It is a pity that the update process is not reliable.

Re: Oreo update - restart loop

Lu2Lu — Fri, 02 Mar 2018 08:24:16 GMT

Hi,

Exact same problem here. Since last update from this week, the phone is in an endless reboot loop.

@Sony: it is not acceptable that we have to reset the phone to a default state and lose all our data.

Anyone has a way to work around it by booting in recovery mode or similar and then applying the recent update or a patched update from Sony?