topic Re: Blank screen in 5 Series

Blank screen

Jt38dicks — Mon, 13 Jul 2020 13:04:36 GMT

Hi can anyone help whenever my phone rings it's all ways a blank screen so I don't know who is calling. How do I go about fixing this problem. Phone is only 6 months old

Re: Blank screen

Pascale_F — Tue, 14 Jul 2020 12:34:20 GMT

Hi there,

Welcome to the community. I'll just see if I can find any help regarding this.

Thanks,

Pascale

Re: Blank screen

CosmicTomato — Tue, 14 Jul 2020 14:33:35 GMT

Check the proximity sensor test in the support app, this is what decides your ear is on the phone and blanks your screen and check this article with a similar issue.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/00235711