topic Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren in 5 Series

Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

Floki82 — Tue, 20 Oct 2020 08:14:36 GMT

Hello

i can not register my Xperia 5 II.

My Phone has two IMEI Numbers, when I type them in the registration dialog, i get a error message and can not click save. the two IMEI Numers hat " /05 " in the and, but the i can not type it like that.

How can I register the Xperia 5 II with two IMEI Numbers?

Thank you

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

MarlonUk1 — Tue, 20 Oct 2020 13:54:36 GMT

hello @Floki82

try to dial *#06# in your device to see your IMEI,,

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

CosmicTomato — Tue, 20 Oct 2020 15:40:01 GMT

You'd need to enter one IMEI number as one is enough to identify and register the phone as each single number is unique, enter only the first one and it's made up of 15 digits.

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

GingerGuts — Tue, 20 Oct 2020 16:53:27 GMT

I have the same problem, It wont accept either of my IMEIs, and I also have different IMEIs on my box compared to what I have on the phone. Want to register for the free headphones but it seems like its troublesome...

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

Ultra_richard — Tue, 20 Oct 2020 19:28:35 GMT

Then I’m not alone...

Hope they fix this soon enough since it would be really bad if we don’t get the headphones because of this...

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

NorwegianXperia — Tue, 20 Oct 2020 20:14:29 GMT

Same problem for me. Really frustrating. Will probably return the phone tomorrow.

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

NorwegianXperia — Wed, 21 Oct 2020 07:24:02 GMT

I contacted Sony customer service by phone today. They sent me a direct link to the campaign. No point for me to post the link here, since it's country specific.

So now I have registered my purchase and just have to wait and see if I get new headphones (Sony WH-1000XM3). I can return my phone until 14 days after my purchase date. If I don't get a confirmation that I will receive the headphones, then I will return the phone.

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

DonElvis — Wed, 21 Oct 2020 10:28:46 GMT

Cant find nr, for Sony customer service in Norway, so cant register my purchase

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

NorwegianXperia — Wed, 21 Oct 2020 10:53:11 GMT

Only for Norway:

Takk for at du kontakter Sony Support.
Beklager å høre at du har utfordringer med å registere for vår Xperia 5 M2-kampanje.

Kampanjen driftes av en tredjeparts bedrift og registrering skal utføres på
denne nettsiden: https://www.sonyno.borrowee.com/shop.php?campaign=xperia5II

Har du ellers flere spørsmål vedrørende selve kampanjen, ber vi deg vennligst
ta kontakt med relevant avdeling: support+sony@upgrader.club

Re: Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

mamclou62 — Fri, 30 Oct 2020 10:44:01 GMT

Had a response from the UK support on this issue :

Kindly be informed that we have received feedback from the relevant department, and they have reported a work around the issue, when registering your product, choose "other" from the model list and enter the correct IMEI, and it should register fine, and the website will be updated later with the correct models.

So that's the official response I have atm