topic Re: Sony Xperia 5 ii in 5 Series

Sony Xperia 5 ii

mitchellcrotch — Wed, 21 Apr 2021 16:54:44 GMT

I updated android software this morning and since doing that, when trying to play videos via a browser, they play very very slowly. Like buffering, but not.

Any ideas?

Re: Sony Xperia 5 ii

Anonymous — Thu, 22 Apr 2021 13:54:35 GMT

Did you try to check if that happen with more than one browser ?

And does it happen with other apps that have video playback option ?

Re: Sony Xperia 5 ii

mitchellcrotch — Thu, 22 Apr 2021 14:35:10 GMT

It seems its an issue with Chrome.

I've tried Opera and it's fine

And reinstalling chrome, it still has the same issue

Re: Sony Xperia 5 ii

mitchellcrotch — Thu, 22 Apr 2021 14:35:32 GMT

YouTube, Instagram playback is fine

Re: Sony Xperia 5 ii

Anonymous — Fri, 23 Apr 2021 11:28:26 GMT

Ok, try the steps in this link on the Chrome app:https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00235707

If that didn't work, try to perform software repair by the Xperia Companion, and you can check this link here for the instructions: Xperia Companion

Update us if that will solve the issue or not, and don't forget to backup your data before the software repair or the factory data reset.

Re: Sony Xperia 5 ii

mitchellcrotch — Thu, 29 Apr 2021 10:07:51 GMT

This has been resolved.

Thanks very much for your help.