topic Re: 5 II bluetooth headset and microphone issues, only outgoing calls in 5 Series

5 II bluetooth headset and microphone issues, only outgoing calls

MUC80335 — Mon, 13 Dec 2021 20:48:32 GMT

Hi there,

got a 5 II a week ago as an amazon warehouse offer, then installed about ten major updates, running version 58.1.A.5.507 now.
On outgoing calls via bluetooth headsets using the preinstalled google phone app the called party can barely hear me, only about 10% of those calls sound normal. Incoming calls, WhatsApp calls calls using the built-in mic work fine, the headsets work properly with other phones.
What I tried: different sim cards/providers, wifi calling, different headsets, network reset, factory reset, all kinda different developers settings regarding bt. Nothing helped.

Any suggestions? Anyone facing the same problem?

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

Anonymous — Wed, 15 Dec 2021 15:47:29 GMT

Hi @ MUC80335,

Does this issue happen when you make or receive calls without any BT headsets ?

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

MUC80335 — Thu, 16 Dec 2021 01:28:00 GMT

No, incoming and outgoing calls without bluetooth headsets are alright.

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

Anonymous — Thu, 16 Dec 2021 16:25:27 GMT

This could be a compatibility issue between the BT headset and the phone.

Did you try to test another headset with the phone?

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

MUC80335 — Fri, 17 Dec 2021 00:23:14 GMT

Yes, four headsets from three different manufacturers.

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

Anonymous — Tue, 21 Dec 2021 12:36:51 GMT

Try to reset the connection and troubleshoot the Bluetooth app like clearing cache and data and force stop.

If that didn't work, try the software repair by the Xperia Companion as the last option and check again.

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

MUC80335 — Wed, 22 Dec 2021 22:37:56 GMT

Thank you so much, the software repair using the Xperia Companion made it work.

Re: 5 II bluetooth headset and microphone issues, only outgoing calls

Anonymous — Thu, 23 Dec 2021 15:02:54 GMT

Oh I'm glad t hear that and you're most welcome